Bilingual Virtual Assistant with experience in customer support, live chat
operations, and administrative assistance. Skilled in managing high-volume
interactions, supporting internal processes, and improving response
efficiency. Focused on helping businesses stay organized, reduce workload,
and deliver excellent customer experiences in both English and Spanish.
Experience
Dollar Tree
Feb 2024 – Jul 2025
USA
Assistant Manager
• Managed daily store operations and supported team workflow.
• Assisted customers with inquiries, improving satisfaction and
retention.
• Supervised staff and ensured compliance with internal procedures.
• Handled returns, exchanges, and front-end operations efficiently
24/7 Intouch
Sep 2023 – Dec 2023
Colombia
Customer Support Agent
• Managed high-volume live chat support for delivery drivers
• Resolved real-time issues to ensure successful order completion
• Guided users through internal processes in English and Spanish
• Maintained fast response times and service quality
Accedo S.A
Feb 2023 – Sep 2023
Colombia
Sales Agent
• Sold telecom services to U.S.-based customers
• Handled objections and explained service plans clearly
• Achieved sales targets through effective communication
Baguer S.A.S
Jul 2021 – Mar 2022
Colombia
Junior Auditor
• Analyzed internal processes and business operations
• Identified errors and supported process improvements
• Collaborated with teams to enhance efficiency
