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Jeannine Madsen

Collection Specialists, Customer Service

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About
As a highly accomplished Collections Associate and Manager, with a proven track record of exceeding recovery targets and leading high-performing teams through account management, I bring both strategic insight and hands-on expertise to the role. My strengths lie in building effective collection strategies, payment processing, training and mentoring teams, and maintaining compliance with regulatory standards while fostering positive client relationships. I thrive in dynamic environments where I can use both my analytical skills and interpersonal strengths to resolve complex collection issues and implement sustainable, scalable solutions.
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DFG Global, Manager/Supervisor, Select Portfolio Servicing, Senior Supervisor, Wells Fargo Financial, SLC, Utah , Discover Card Financial, SLC, Utah — Team Leader, Coach— Senior Supervisor
Jun 2000 – Aug 2020
SLC, Utah
Collections Associate, Team Lead Supervisor, Manager
*. Strong knowledge of collections practices, laws, and regulations *. Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts *. Proven leadership skills, with the ability to motivate and guide teams to achieve targets and deadlines *. Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously *. Ability to analyze data, identify trends, and make data- driven decisions *. Proficiency in using collections software and systems *. Strong problem solving skills, with the ability to think creatively and find innovative solutions to collections challenges *. Excellent attention to detail, ensuring accuracy in all records and communications * Strong interpersonal skills, with the ability to build and maintain relationships with customers and colleagues