As a highly accomplished Collections Associate and Manager, with a proven track record of exceeding recovery targets and leading high-performing teams through account management, I bring both strategic insight and hands-on expertise to the role. My strengths lie in building effective collection strategies, payment processing, training and mentoring teams, and maintaining compliance with regulatory standards while fostering positive client relationships.
I thrive in dynamic environments where I can use both my analytical skills and interpersonal strengths to resolve complex collection issues and implement sustainable, scalable solutions.
Collections Associate, Team Lead Supervisor, Manager
*. Strong knowledge of collections practices, laws, and regulations
*. Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts
*. Proven leadership skills, with the ability to motivate and guide teams to achieve targets and deadlines
*. Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously
*. Ability to analyze data, identify trends, and make data- driven decisions
*. Proficiency in using collections software and systems
*. Strong problem solving skills, with the ability to think creatively and find innovative solutions to collections challenges
*. Excellent attention to detail, ensuring accuracy in all records and communications
* Strong interpersonal skills, with the ability to build and maintain relationships with customers and colleagues
