I've been working as a customer service for the last years and I possess a good experience in handling phone calls, chat support, email support and telemarketing.
As a self motivated and trustworthy person I will always make sure to complete my tasks on time and to the required standard.
Experience
Telesupport International
Feb 2019 – May 2022
Beirut
Customer service / Technical support/ Telesales
Tele Support International (TSI)- A reputable Customer Services Organization.
• Resolving customers’ complications and driving solutions via the telephone, web or email.
• Researching customer issues in a timely manner and following up directly to provide excellent customer service
• Providing support, including procedural documentation and other relevant reports.
• Respond to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments , Warranties , exchanges and refunds .
• Deliver excellent customer when offering advice in a professional and efficient manner.
• Employing teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions and solving any problem.
• Using interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations.
• Providing customer support for many lebaneese companies in different field including banks, insurance , abed tahan , olx arabia , nespresso lebanon , Idm refill , Cyberia refill .
• Providing support for MG holding for a real estate project in iraq .
• Providing customer service for matic a maids company in saudi arabia .
• Providing 1 tier technical support for internet canadian companies like newpin , securenet and charitel
