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Jed Jordan Bulatao

Goal-Oriented individual with 10+ years of combined Customer Service, Sales, Training and Development & Procurement experience

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Intro
Paranaque City, Philippines
Procurement Specialist at Alphaserve Technologies
Joined July 5, 2022

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English
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About
Accomplished Procurement Logistics Specialist with a proven track record of supporting Operations in the development of the business and imposing its core values as well as broadening individual competencies. With an extensive experience working as a Sales Associate and being promoted as a Trainer then to a Team Leader; I have the organizational skills to assist & monitor new hires & tenured associate’s career development and assess them as well as the ability to encourage individuals to learn through motivation and positive behavior.
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Experience
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Alphaserve Technologies
Jan 2019 – Present
New York
Procurement Specialist
Responsibilities: • Implementation and further development of the organizations’ hardware and software maintenance renewals processes • Work with the Purchasing team to manage support contracts and license agreements • Always check for the best pricing and discounts for all items they are procuring. • Maintain healthy relationship with Distributor and Vendor teams • Prepare & Process Purchase Orders (as needed) • Customize the contract management platform to meet Purchasing requirements & incorporate Cloud Services
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Ingram Micro
Aug 2017 – Dec 2019
Manila, Philippines
Team Lead – Sales, Transactional
The Team Lead, Sales-Transactional is responsible for managing the activities performed by the Support Representatives to ensure sales and organizational goals and objectives are achieved. Through strong coaching, excellent leadership and strategic planning, the TL, Sales-Transactional is responsible for developing and educating the Sales Team on order management, customer service and overall transactional excellence. In addition to serving the customer, the TL, Sales is also accountable to grow and maintain customer relationships, exceed transactional targets and ensure SLAs are managed and achieved.
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Ingram Micro
Jun 2015 – Oct 2017
Manila, Philippines
Performance Readiness Trainer
The Performance Readiness Trainer works collaboratively with Service Quality, Operations and the site business leaders to set core process training standards. Key Responsibilities • Creation of specialized training modules and materials from existing documentation of Process SOPs from Ingram Micro regional SMEs. • Instatement of proper documentation of SOPs, process flow diagrams and other relevant process training materials for functions that are newly transitioned, or those already existing on site that require completion, revision or enhancement. • Effective delivery of process/production training requirements to new hires. • Provision of large group production up training/up skilling, as necessary. • Extensive training reporting and analyses of wave/class performance results and apparent learning gaps to improve on. • Execution of Training Needs Analysis on a regular basis to evaluate effectiveness and cost-efficiency of training programs delivered. • Assists Operations and other QP&A cross-functional teams in performance and process improvement initiatives. • Crossing to perform Service Quality monitoring tasks as required, only as necessitated by business need.
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