SDR | Customer Service Rep. Hello my name is Jeffrey Reed. I've been in the tech industry for 5 years. I'm Currently looking for a company that has a mission that I resonate with.
Experience
Nexrep
May 2023 – May 2024
Remote
Customer service Rep
Proven expertise in delivering exceptional customer experiences through effective communication and problem-solving skills.
-Proficient in managing high-volume incoming calls and resolving diverse customer inquiries.
Skilled in handling account management tasks such as password and username changes, account registrations, and technical troubleshooting.
-Experienced in submitting tickets and escalating complex issues, ensuring prompt resolution and driving customer satisfaction.
-Strong focus on customer-centricity and continuous improvement to enhance the overall customer experience.
