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Jelani Mays-Smith

IT Data and Sales Specialist

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Intro
Chicago, United States
Information Technology & Services
linkedin.com/in/jelani-mays-smith-440830181
Joined February 15, 2023

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Languages

English
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Native or Bilingual
About
Hello, I am a dedicated and hard worker. I've been in the IT field since 2018 but I've been interested in IT since my freshman year in high school. I have a background in Data Management and Analytics as well as IT Sales. I love speaking with people and establishing Interpersonal connections. It also feels good to know I personally helped a person make an awesome decision. I have skills in public speaking, written and oral communication, being a team player, leading, quick learning, and adaptability amongst many others. My transferable skills will be of benefit to you all. It just makes sense to have someone who knows a bit of the tech side while selling, it helps show that I know what it is I'm talking about. I spent a lot of time learning about what it is I was selling in order to better answer certain questions the customers may have. Whether it's selling products or services, I'm the man who is always willing to step up to the plate to make sure all expectations are exceeded. One of the things I've come to understand is that a good sales person tries to understand the NEED behind the need. With that established, I'm better able to suit the customer and generate prolonged business which is good for everybody. I have certifications in MTA and Microsoft and even took sales classes to better hone my abilities. Please allow me to demonstrate them and be of service to you!
Experience
User avatar
Zurich American Insurance
Nov 2022 – Feb 2023
Schaumburg, IL
Payroll Contractor
● Verified and modified timecard corrections to ensure employees get paid accordingly in a timely manner on a daily basis ● Utilized Excel and SAP Logon to properly organize and monitor the different types of employees and how they were being paid ● Created spreadsheet templates so that routine assignments were more transferable and able to be done quicker and more efficiently
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Blue Cross Blue Shield
May 2022 – Aug 2022
Chicago, IL
Pension Analyst
● Collected, managed, prepared, administered, analyzed, and audited pension plans with Excel, Adobe, and a company application ensuring compliance with IRS requirements and satisfaction of individual client needs ● Reviewed pension applications for completeness while using an automated system to calculate benefits ● Demonstrated effective communication skills through emails and reports to both participants and team ● Managed and segregated pension data using Microsoft Excel
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CDW
Apr 2021 – Oct 2021
Chicago, IL
Account Representative/Manager
● Presented, promoted, and sold products and services using solid arguments to existing and prospective customers by planning and organizing a work schedule making at least 25 calls a day ● Developed, established, and maintained positive business relationships through calls and virtual meetings, resulting in increases in personal network as well as new opportunity growth ● Resolved customer issues by investigating problems, assessing customer needs, analyzing possible configurations, and providing solutions or recommendations for different products, services, and policies
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C.H Robinson
Sep 2020 – Nov 2020
Chicago, IL
Data Entry Clerk
● Identified and index at least 1000 documents daily resulting in greater efficiency for the company ● Maximized overall security by eliminating inaccuracies resulting from human error ● Improved customer satisfaction by reliably cleansing data which helps drive sales and save money/time
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John G. Shedd Aquarium
Feb 2020 – Jul 2020
Chicago, IL
Data Management and Analytics Intern
● Coded SQL in Microsoft SQL Server Management Studio to automate database access procedures leading to a more efficient work environment ● Converted raw data into more understandable visual presentations via Tableau and PowerPoint ● Created and managed databases in Lansweeper, Excel, and SQL Server Management Studio for better organization and accessibility
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Exelon
Sep 2018 – Aug 2019
Chicago, IL
IT Supporting Intern
● Supported financial and real estate imperatives by tracking rented IT employee seating assignments between 10 floors to help my team save the company millions of dollars ● Managed and distributed office and hospitality supplies between three floors twice a week for 11 months ● Provided weekly computer troubleshooting assistance with a team of six at the IT help desk ● Gathered and recorded inventory and employee information for data entry in spreadsheets leading to a better organized workplace
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