I'm customer support agent with 7 years of strong experience in different roles in an international environment across wide range of industries, using latest techniques and constantly improving and developing current tools. Experience in high level customer support, telemedicine support, technical support and administration.
Experience
IMS
Nov 2021 – Present
Novi Sad, Serbia
Technical support
– First point of contact for resolving users’ issues, troubleshooting technical issues, and updating users on their status via email, telephone, and ticketing system. As part of the technical support desk, I oversaw resolving network issues, diagnosing and repairing faults, onboarding and offboarding users, installing and configuring hardware and software, speaking to customers to quickly get to the root of their problem
