About Me:
I am a dedicated and customer-focused Customer Service Representative (CSR) with a strong passion for assisting customers, solving problems, and creating positive experiences. I thrive in fast-paced environments where I can communicate effectively, handle inquiries, and ensure customer satisfaction.
Work Interests:
Providing Excellent Customer Support – I enjoy helping customers resolve issues efficiently and professionally.
Problem-Solving – I like identifying customer concerns and offering appropriate solutions.
Communication & Active Listening – I focus on clear, friendly, and empathetic communication to enhance customer interactions.
Team Collaboration – I work well with colleagues to improve customer service strategies.
Continuous Improvement – I am always eager to learn new techniques, tools, and processes to enhance customer experience.
Strong Sides:
Empathy & Patience – I understand customers’ frustrations and handle concerns calmly.
Strong Communication Skills – I explain solutions clearly and professionally.
Multitasking Abilities – I efficiently handle multiple customer inquiries at once.
Problem-Solving Mindset – I analyze customer concerns and find the best resolutions.
Adaptability – I can adjust to different situations, customer needs, and company policies.
Technical Proficiency – I am comfortable using CRM systems, chat platforms, and phone support tools.
Experience
Australian Logistics Company
Feb 2002 – Feb 2025
Quezon City, Philippines
Administrative assistant / Customer Service Specialist
I do Admin task like Email management ,Tracking shipments day per day and providing Customer service.
