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Jemedia Candelaria

Customer Service Representative

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Intro
Quezon City, Philippines
Joined April 2, 2025

Skills

Languages

English
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Intermediate
About
About Me: I am a dedicated and customer-focused Customer Service Representative (CSR) with a strong passion for assisting customers, solving problems, and creating positive experiences. I thrive in fast-paced environments where I can communicate effectively, handle inquiries, and ensure customer satisfaction. Work Interests: Providing Excellent Customer Support – I enjoy helping customers resolve issues efficiently and professionally. Problem-Solving – I like identifying customer concerns and offering appropriate solutions. Communication & Active Listening – I focus on clear, friendly, and empathetic communication to enhance customer interactions. Team Collaboration – I work well with colleagues to improve customer service strategies. Continuous Improvement – I am always eager to learn new techniques, tools, and processes to enhance customer experience. Strong Sides: Empathy & Patience – I understand customers’ frustrations and handle concerns calmly. Strong Communication Skills – I explain solutions clearly and professionally. Multitasking Abilities – I efficiently handle multiple customer inquiries at once. Problem-Solving Mindset – I analyze customer concerns and find the best resolutions. Adaptability – I can adjust to different situations, customer needs, and company policies. Technical Proficiency – I am comfortable using CRM systems, chat platforms, and phone support tools.
Experience
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Australian Logistics Company
Feb 2002 – Feb 2025
Quezon City, Philippines
Administrative assistant / Customer Service Specialist
I do Admin task like Email management ,Tracking shipments day per day and providing Customer service.