Jen Dela Vega

Virtual Asisstant-Customer Service Representative for 6 years

Message

Intro

Cebu City, Philippines

Virtual Assistant at JUSTPRESSONE INTERNATIONAL

Non Medical Allied/ CSR at Shearwater Health

Studied Asian Studies at Western mindanao State University

Information Technology & Services

Joined May 14, 2023

Skills

Languages

English

Advanced

About

I have been working as a customer service representative for over 6 years now and currently taking the position as a Virtual asisstant, and I am very dedicated and passionate about my job. I believe that providing excellent customer service is crucial, and I take pride in being able to help people solve their problems and answer their questions. Some of the skills that have helped me excel in my role include my attention to detail, strong communication skills, empathy, and patience. I understand that sometimes customers can be frustrated or upset, and I always try to put myself in their shoes and find a solution that works for everyone. Outside of work, I enjoy watching documentaries about real-life stories and inspiring people. I find it fascinating to learn about how others have overcome challenges and achieved their goals, and it inspires me to keep pushing myself to be the best I can be. I believe that continuous learning and self-improvement are essential to personal growth and success, both in and outside of work.

Experience

JUSTPRESSONE INTERNATIONAL

Jun 2022 – Present

PHILIPPINES

Virtual Assistant

Communicate effectively with service providers via phone and email, confirming timely updates on the repair status of their appliances.  Verify technician appointments, ensuring that appointments are scheduled at a time convenient for the customer and aligned with service availability and Responsible in receiving calls from the customers in filling a claim regarding the damage on their furnitures.

Shearwater Health

Dec 2021 – Present

PHILIPPINES

Non Medical Allied/ CSR

Responsible in receiving calls to verify Prior Authorization requests for Outpatient, Inpatient, DME, and pharmacy codes. Excellent in communicating and Understanding the issue effectively and resolve in a timely manner over the phone. Deliver the urgency effectively for Turn around time.

Concentrix

Oct 2017 – Dec 2021

PHILIPPINES

Customer Service Representative

Receiving a high volume of calls and Assist customers in securing their online accounts by walking them through in Resetting their passwords and other fraud related issue. Provide accurate information regarding customers complaints to ensure customer satisfaction. Maintain high level of professionalism positive attitude towards customers at all times, demonstrating empathy, patience, and effective communication skills.

Education

Western mindanao State University

Jun 2007 – Mar 2011

Bachelors degree, Asian Studies