Jen Medina

Jen M Virtual Services

Jul 2015 – Present

Virtual Assistant

Client: Optimize Selling LinkedIn Lead Generation Customer Relations Client: DBGurus Project Management Business Analysis Client: F4S Social Media Copywriting Blog Posting Event Registration and Management Email Marketing Customer Service Client: Martek Marine Ltd Customer Service Credit Team Admin Support Client: Embry Health General Admin Customer Service Staffing Support Client: Dina Cooper Facebook Group Management Canva Design for modules, presentations, social media

Advent Software

Oct 2009 – Mar 2015

Software Support Consultant / Customer Success Manager

- ensured customer success by resolving software issues - ensured customer success by optimizing software suite - key customer retention - product upsell

Various BPOs

Sep 2004 – Aug 2009

Collections Officer/Software Support/Corporate Trainer/Lead Generation

Collections Specialist Lead Trainer Team Lead Lead Generation Tech Support

Various IT/Telecoms Companies

Aug 1997 – Sep 2003

Product Analyst and Sales Lead

- lead sales team of data bandwidth - monitored telecoms product performance - monitored telecoms product marketing expenditure and revenue - measured marketing success

IBM Philippines

Nov 1995 – Jul 1997

Project Assistant

- executive assistant to project manager - project payroll - income and expenses tracking

Skills

Languages