Jeneadene Greene

About

I am a dedicated and customer-focused professional with extensive experience in customer service, sales, and team collaboration. Adept at handling high volumes of inquiries, resolving customer issues efficiently, and exceeding performance metrics. Known for strong communication, problem-solving, and multitasking abilities. Recently returning to the workforce after a planned career break, bringing renewed energy and transferable skills developed during that time. I am currently pursuing a BA in Psychology at Southern New Hampshire University and seeking to expand skills in customer service and data entry roles.

Experience

Results CX

Feb 2020 – Jul 2020

Jacksonville NC

Customer Service Representative

Delivered exceptional customer support by explaining product benefits and helping customers obtain over-the-counter medications. • Scheduled and managed customer appointments efficiently, ensuring a positive experience. • Resolved customer inquiries and concerns with empathy and professionalism. • Maintained a thorough understanding of company policies and procedures to provide accurate and timely information. • Developed strong communication and problem-solving skills, ensuring effective resolution of customer issues.

ContactUS Communications

Dec 2018 – Jan 2020

Jacksonville NC

Customer Service Representative

Managed high volumes of inbound calls and email inquiries, delivering prompt and professional support to customers. • Assisted customers with product inquiries, order placements, tracking, and issue resolutions to ensure a seamless shopping experience. • Promoted and upsold products and services, consistently meeting or exceeding sales targets. • Provided guidance to colleagues in resolving customer concerns, enhancing overall team performance. • Maintained accurate records of customer interactions and transactions using internal CRM systems. • Resolved escalated customer issues with tact and efficiency, contributing to increased customer satisfaction and retention. • Stayed updated on company policies, promotions, and products to deliver accurate and relevant information.

Education

Southern New Hampshire University

Jan 2024 – Present

Bachelor of Arts in Psychology, Child and Adoelscent Development

Skills

Languages