Jennifer Balagtas, General Virtual Assistant, Data Entry Specialist

About

Objective I’m passionate about helping businesses thrive by providing top-notch virtual assistance. With a strong background in data management, e-commerce platforms like Amazon and Shopify, I excel at organizing and streamlining tasks to enhance efficiency. I’m driven by the challenge of solving problems and enjoy leveraging my skills in data entry and support to make your life easier. I believe effective communication and a proactive approach are keys to success, and I’m excited to contribute my dedication and expertise to help your business grow. Mission As a dedicated virtual assistant, I thrive on helping businesses streamline their processes and enhance productivity. My passion lies in creating organized systems that simplify tasks, whether it's managing e-commerce platforms like Amazon and Shopify or providing precise data entry support. I take pride in being a reliable partner, fully invested in my clients’ success. By blending my attention to detail with a proactive mindset, I aim to alleviate the burdens of daily operations, allowing my clients to focus on what truly matters – growing their vision and making an impact. Goal I aim to become a versatile virtual assistant, mastering skills across platforms like Amazon and Shopify while providing exceptional support to clients. My goal is to streamline operations, enhance productivity, and ultimately help businesses grow. I’m passionate about data accuracy, and I want to ensure that every entry is error-free and contributes to informed decision-making. I also aspire to continuously learn and adapt, keeping up with industry trends so I can bring the best solutions to the table and make a meaningful impact on my clients' success. I have a strong ability to input and review data with precision, minimizing errors and maintaining data integrity. Skilled in using Microsoft Excel, Google Sheets, databases, and data management tools. I quickly learn new software or systems used for data entry.Capable of managing large volumes of data while meeting strict deadlines without compromising quality. Excellent at maintaining digital and physical filing systems, ensuring information is easily retrievable and up-to-date. Known for being trustworthy and discreet when handling sensitive or confidential information. Able to work independently or as part of a team, with flexibility to adjust to new processes or priorities.

Experience

Thursday Boots Company

Jan 2025 – Oct 2025

Philippines

Email Support Specialist

As an Email Support Specialist at Thursday Boots Company, a premium footwear brand known for its quality craftsmanship and customer-centric approach, I managed customer inquiries via email, ensuring timely and effective resolutions to enhance satisfaction and retention. I utilized a customer relationship management system to track and analyze support tickets, allowing for efficient follow-up and documentation. By implementing a streamlined email response template, I reduced average response time by 30%, thereby improving overall customer experience. My responsibilities also included collaborating closely with the product and shipping departments to resolve order-related issues, ensuring customers received accurate information regarding their purchases. Notably, I led a project to create a comprehensive FAQ database that empowered customers to find instant answers, resulting in a 25% decrease in repetitive inquiries. I consistently met key performance indicators, which contributed to an increase in customer satisfaction scores and repeat purchase rates during my tenure.

University of the Philippines

Apr 2018 – Oct 2025

UP Diliman, Quezon City Philippines

Administrative Assistant

Record Proceedings Accurately.Take detailed minutes of all discussions, motions, and decisions made during the session.Record attendance and note who is present or absent.Document Write formal minutes summarizing the proceedings and outcomes.File all case documents, evidence, correspondence, and final decisions in a secure and organized manner.Ensure compliance with record-keeping policies (confidentiality, retention period, etc.).Prepare official letters or reports related to the case decision.

University of the Philippines

Feb 2014 – Apr 2018

UP Diliman, Quezon City Philippines

Data Encoder

At the Office of the University Registrar, University of the Philippines, a prestigious institution known for its commitment to academic excellence, I served as a Data Encoder where I diligently managed the entry and maintenance of student records within the university’s database system. I streamlined data processing by developing efficient encoding procedures, resulting in a 30% reduction in processing time. My responsibilities included verifying and updating student information, compiling academic records for reporting, and ensuring compliance with university policies regarding data privacy and security. I played a key role in a project to digitize historical records, contributing to the preservation of over 20,000 documents, which improved access to vital information for faculty and students. My efforts significantly contributed to the overall efficiency of the Registrar's office operations and improved service delivery to the university community.

Education

ICCT Colleges

Jun 2016 – Dec 2021

Bachelor of Science in Business Administration, Financial Management

Jennifer Balagtas

General Virtual Assistant, Data Entry Specialist

Skills

Languages