I have a strong interest in data management and process improvement. I enjoy working with systems to ensure accuracy, consistency, and efficiency in data handling. I’m particularly drawn to roles that allow me to organize and structure information, troubleshoot discrepancies, and contribute to the smooth operation of business processes.
One of my key strengths is attention to detail. I take pride in identifying and correcting errors quickly and thoroughly. I’m also highly proficient in tools like Microsoft Access and Excel, which I’ve used extensively to build custom databases and reporting systems. My ability to adapt to different point-of-sale platforms and manage high volumes of information has consistently helped my team stay organized and on track.
Experience
Sears Holdings
Mar 1990 – Jan 2025
Columbia Station, Ohio
Detail Control Center Administrator
Managed relationships with key payment processing partners, including First Data, Citibank, and TeleCheck, ensuring smooth coordination and issue resolution.
Designed, built, and maintained Microsoft Access databases and Excel spreadsheets to support operational reporting and data analysis.
Oversaw the re-entry process for Full Line and Sears Hometown units, ensuring accuracy and timeliness in data correction and entry.
Monitored the quality of work performed by the DCC Offshore team related to the fraud investigation and gift card processing workflow, ensuring compliance with standards and protocols.
Supervised and evaluated the on-site DCC team, tracking both quality and productivity to maintain high performance and operational efficiency.
