With a solid background in administrative support and a knack for technical intricacies, I bring a unique blend of skills to the table. My experience spans roles such as Executive Assistant, Administrative Assistant, and Systems Administrator, where I've mastered the art of juggling complex schedules and managing critical tasks with ease. From maintaining calendars to troubleshooting technical issues using tools like Office 365 and a diverse background in system applications, I thrive in the world of administrative operations. My attention to detail and technical acumen, coupled with expertise in learning management systems and databases, ensure that every task is handled meticulously and efficiently. I excel in dynamic environments, leveraging my technical skills to streamline processes and enhance productivity.
Experience
Dayforce
Mar 2023 – Present
Global Revenue Enablement Coordinator / Systems Administrator
• Introduced innovative methodologies, ensuring successful project outcomes while managing multiple priorities effectively.
• Managed special projects for key stakeholders, providing strategic insights and recommendations to drive project success.
• Collaborated cross-functionally to identify and resolve potential challenges, ensuring seamless project execution and delivery.
• Developed and maintained detailed project documentation, including timelines, budgets, and stakeholder communication plans, for projects of varying scales and impacts.
• Crafted a strategic roadmap for the GRE SRP 2024 within ASANA, guiding project execution and deliverables, with a focus on enhancing project outcomes and efficiency.
• Established best practices to optimize technology use in achieving business objectives, incorporating cross-functional and executive input.
• Identified user profiles and use cases to enhance workflows, processes, and features, improving overall system efficiency and user experience.
• Provided first-level tech support, troubleshooting issues, and promptly responding to user inquiries, ensuring minimal disruptions and high user satisfaction.
• Ensured organization-wide compliance with data security and privacy policies, implementing initiatives and strategies to address compliance challenges.
• Managed relationships with data-producing system vendors, ensuring optimal service and driving improvements in vendor management strategies.
• Developed and maintained comprehensive documentation, including standard operating procedures, training materials, system diagrams, and testing scripts, to support system/data compliance and user training.
• Provided regular sprint project updates across the collaborative network, ensuring transparency and timely progress reporting, and driving increased output without budget increases.
