Jennifer .I Richards

Customer Service Support Expert

Message

Intro

Nigeria

Customer Service/ Data Entry/ Sales Representative at Outsourceglobal, Nigeria (BPO)

Studied Customer Relationship Management (CRM) at Mindware Consult

Studied Human Resource Management (HRM) at Mindware Consults

Studied English and Literary studies at University of Nigeria, Nsukka

Alternative Dispute Resolution

Joined November 11, 2023

Skills

Languages

English

Fluent

About

Certainly. I am a highly motivated individual with a keen interest in roles that require a combination of creativity, problem-solving, and effective communication. My work interest lies in dynamic environments where I can contribute my skills in a meaningful way. I excel in tasks that involve attention to detail, organization, and the ability to adapt to evolving situations. My strong sides include excellent written and verbal communication skills, proficiency in time management, and a proven ability to work collaboratively in team settings. I am also adept at utilizing various software tools, including Microsoft Office Suite, and have a strong background in customer service and support. Overall, I am enthusiastic about leveraging my strengths to contribute positively to challenging and rewarding work opportunities.

Experience

Outsourceglobal, Nigeria (BPO)

Jan 2024 – Present

Nigeria

Customer Service/ Data Entry/ Sales Representative

•Managed the large number of calls, whilst maintaining empathy, positivity and professionalism •Support identifying potential sales opportunities for Medicare/Pharmacy/and Glicrx under the Citizens Disability Platform to clients •Systematically handled sales consultation for proper execution •Respond promptly to customers’ concerns and inquiries to ensure maximum customer service satisfaction. •Record client information and perform data entry for future referencing •Review phone conversation and deliver virtual presentation weekly/monthly

Education

Mindware Consult

Aug 2019 – Oct 2020

Diploma, Customer Relationship Management (CRM)

Mindware Consults

Aug 2019 – Aug 2020

Diploma, Human Resource Management (HRM)

University of Nigeria, Nsukka

Mar 2014 – Nov 2018

B.A , English and Literary studies