Jennifer Khoury

About

A customer service agent with great communication skills and experience in the logistics field. Seeking a full-time job at a leading organization, where I will be able to provide the company with the benefits of my knowledge and skills while expanding my experience and exposure within this position. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Experience

A.P. Moller - Maersk

May 2018 – Dec 2020

Lebanon

Customer service agent

• Provided a smooth and professional customer experience while building strong relationships with customers for import, export and cross-trade shipments • Handled various counter procedures for all arriving vessels and provided our incoming customers a well-rounded service • Proactively executed demurrage and detention follow ups and negotiations with our import customers to assist them with their cargo clearance process • Learned and applied all relevant manifest submission tasks for import shipments to serve as a backup • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores

Adir insurance

Oct 2017 – Apr 2018

Lebanon

Part time accountant

• Assisted in maintaining day-to-day department operations • Prepared journal entries to accurately record company transactions • Processed accounts payable and accounts receivable • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations

Education

Notre Dame University

Oct 2013 – Dec 2017

Bachelor's , Banking & Finance

Skills

Languages