Jennifer Tabana , Organized and detail-oriented administrative professional skilled in officesupport, bookkeeping, and customer service.

About

I am an organized and detail-oriented administrative professional skilled in officesupport, bookkeeping, and customer service with strong multitasking andcommunication abilities. Seeking to contribute efficiency and accuracyto a dynamic team.

Experience

Gardner Health Services

Apr 2023 – Jan 2024

San Jose, California

Multimedia Coordinator

- Created multimedia content for events, advertisements, press releases, andinternal communication. - Produced and distributed a monthly newsletter with 7,356 readers and a 57%open rate via Constant Contact. - Curated and scheduled social media content across Facebook, Twitter,Instagram, and LinkedIn using Hootsuite. - Designed in-house marketing materials, including brochures and graphics,using Adobe Illustrator, Photoshop, and Canva. - Managed website updates via WordPress, ensuring accurate and timely contentdelivery. - Collaborated with non-profits to develop joint marketing and promotionalmaterials. - Captured and edited images and videos for marketing events and campaigns. - Analyzed engagement metrics and prepared reports to optimize outreachstrategies.

Valley Verde

May 2022 – Apr 2023

San Jose, California

Program Coordinator

- Managed social media campaigns to increase brand awareness, resulting insecuring key grants. - Created and updated content for the company website using WIX and wrote monthly blog posts. - Designed marketing materials and captured event photography to enhance promotional efforts. - Delivered monthly bilingual workshops and wrote, created corresponding powerpoint slides. - Conducted surveys and tracked participant data using Google Sheets to assess program effectiveness. - Built community partnerships and recruited program participants, volunteers,and interns

Azazie Inc.

Mar 2020 – May 2022

Santa Clara, California

Customer Support Specialist

- Resolved customer inquiries and complaints via Zendesk and Instagram, achieving a high customer satisfaction rate. - Edited written macros for common issues to streamline customer interactions and improve efficiency. - Monitored trends such as shipping delays and payment issues, providing data analysis to the IT team. - Maintained brand consistency in communications and forwarded influenceropportunities to the marketing team. - Created infographics to guide customers through website navigation. - Answered chatbot and high volume emails with accurate information.

Education

Arizona State University

Aug 2022 – Apr 2025

Bachelor , Technical Communications (UX)

Mission College

Jan 2018 – Oct 2021

Associates , Humanities

Jennifer Tabana

Organized and detail-oriented administrative professional skilled in officesupport, bookkeeping, and customer service.

Skills

Languages