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Jennifer Ukanwoke

Customer Support Specialist

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Hello! I'm Jennifer, and I have several years of experience in Virtual Assistant, Customer Support, Email Marketing Automation, and Workflow Setup. I am committed to providing digital support as an admin assistant/virtual assistant, Email marketing automation and workflow specialist, client onboarding manager, and customer relations management, to businesses on e-commerce, coaches, fintech, e-magazines, marketing agencies, and software companies. I have done my best to provide quality service to my clients. What sets me apart is my dedication to understanding the core of your business and adapting my support to fit your specific needs all while ensuring seamless communication and full ownership of the tasks I handle. I am someone who knows how to get stuff done so you will not see any need to micromanage me because I will be on top of every situation. I approach each task with enthusiasm and a can-do attitude. I am an excellent communicator, pay adequate attention to detail, have exceptional organizational, and interpersonal skills, ability to work with minimal supervision, am a great multitasker, and a people person, and thrive very well in a fast-paced environment. 𝗟𝗜𝗦𝗧 𝗢𝗙 𝗧𝗛𝗜𝗡𝗚𝗦 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨 𝗪𝗜𝗧𝗛: 📌Virtual assistant and Admin support for you and your team 📌Email Automation and Workflow Setup 📌Email deliverability and Spam prevention 📌Newsletter or email management [CRM] 📌Customer support via phone calls, chats, and emails. 📌CRM Management 📌Email List cleanup 📌B2B and B2C Outreach 📌Analytics [A|B Testing, Measuring Open rates] 📌List Segmentation, Tagging and Triggers 📌Lead Magnet 📌Lead Generation 📌Calendar management and Appointment scheduling (Google Calendar, Outlook, and Calendly) 📌Email management, professional e-mail responses and follow-ups (Gmail, Outlook) 📌Preparing meeting agenda and taking comprehensive minutes. 📌Preparing Slide presentations, forms, documents, and spreadsheets. 📌Online research, lead generation, and data entry. 📌Project management (Asana, Trello, Notion, Hub spot, Monday.com, Jira) 📌File management (Google Drive, One Drive, Dropbox, Box) 📌LinkedIn Outreach 𝗣𝗥𝗢𝗙𝗜𝗖𝗜𝗘𝗡𝗖𝗬 𝗪𝗜𝗧𝗛: 📍Customer Support Platforms: Zendesk, Discord, Intercom, and other CRM tools. 📍Klaviyo 📍Customer.io 📍Flodesk 📍Apollo.io 📍Mailchimp 📍Communication & Collaboration Tools: Google Workspace, Slack, Microsoft Teams, etc. 📍Generative AI (Claude AI, DeepSearch, Gemini, ChatGPT, etc) 📍Project Management Tools: Trello, Asana, and Click Up. 📍Scheduling Software: Calendly, Google Calendar, and Outlook. Why we should work together? ✔️ Job satisfaction confirmed. ✔️ Able to work full-time. ✔️ 100% accurate and fast turnaround ✔️ Work dedication and commitment. ✔️ High-quality delivery.