I am a dedicated and passionate professional with a strong interest in customer service, both internally and externally. My career has been shaped by a commitment to learning quickly and helping others around me, which drives my enthusiasm for my work.
With a diverse background, I have over 20 years developing and implementing programs, software integration, and developing internally training programs. I have developed strong skills in communication, data analytics, project management, and customer services. I pride myself on my ability to adapt to new challenges, collaborate effectively in teams, and work quickly through any problems that arise during the work day. These strengths enable me to contribute positively and drive results in my projects.
Experience
Travis County Purchasing Office
Jan 2018 – Present
Austin Texas
Operations Consultant
• Created and implemented the Internal Audit Program to ensure compliance with all State, Federal, and local laws, regulations, and statutes.
• Reviewed and analyzed business processes, procedures, and systems to recommend improvements and eliminate inefficiencies.
• Developed and implemented training programs and modules for new procurement software, including videos, online tutorials, and interactive training for internal and external customers.
• Provided leadership and guidance to the management team, assisting in the development of training programs for new staff and managers.
• Led the reorganization of the office, improving efficiency by 20%.
• Developed procurement processes and procedures for federally funded projects and acted as a liaison between department project managers, multiple outside agencies, and the community.
