Jennylyn Moldes

Senior Analyst

Message

Intro

Taguig City, Philippines

Studied Major in Banking and Finance at Philippine Women's College of Davao

Alternative Dispute Resolution

Joined June 14, 2023

Skills

Languages

English

Fluent

About

I have been in BPO industry for 12years. I worked with JPMorgan Chase and Co as a Disputes Analyst. Previously, I was part of the Back Office Team from another company handling emails and chat support. I was also tasked to do outbound calls to talk to Merchants and Clients. I am an expert in handling the Zendesk tool, and the SalesForce tool for creating tickets and solving them in a timely manner. I was once tasked to assist agents as a Subject Matter Expert on a financial account specifically a prepaid debit card. I was once part of a team wherein we do troubleshooting and help customers resolve their computer technical issues. With that being said, my experience and knowledge would serve as my edge over other applicants. I believe that having a positive attitude, and other essential skills like attentiveness, calmness, persuasiveness, time management, and patience will make me succeed in this kind of industry. I am always willing to learn and will fully familiarize myself with the product or campaign in order to provide the best possible support to clients and customers.

Experience

JP Morgan Chase and Co

Dec 2022 – Jun 2023

Taguig City Philippines

Disputes Analyst

We conduct reasonable investigation to client's disputed transaction.

Shopee Philippines

Mar 2022 – Sep 2022

Taguig City Philippines

Senior Analyst

We conduct investigation to buyer's return and refund request.

Shopee Philippines

Jul 2018 – Jan 2021

Taguig City Philippines

Social Media Analyst

We assist customers with their concerns about the transacrions via live chat.

Education

Philippine Women's College of Davao

Jun 2002 – Oct 2005

Bachelor of Science in Business Administration, Major in Banking and Finance