Jeremay Enad

Administrative Assistant

Message

Intro

Bagbaguin, Philippines

(ADMINISTRATIVE MANAGER) at BUBBLE CAFE (ADMINISTRATIVE MANAGER)

Joined April 1, 2025

Skills

Languages

English

Advanced

About

My expertise includes handling inbound and outbound calls, email follow-ups, data entry, and live chat support. I'm good at resolving customer service issues, recommending system improvements, and scheduling service providers to enhance customer satisfaction. In the healthcare sector, I manage insurance claims, verify patient coverage, obtain authorizations, and resolve billing issues promptly to ensure smooth reimbursements. Additionally, I prepare inventory and financial reports, maintaining accuracy and efficiency in all tasks. I am detail-oriented, highly organized, and committed to delivering great service while optimizing workflows. My goal is to contribute to a team that values efficiency, customer satisfaction, and continuous improvement.

Experience

BUBBLE CAFE (ADMINISTRATIVE MANAGER)

May 2019 – Present

La Union Philippines

(ADMINISTRATIVE MANAGER)

Preparation of weekly and monthly reports. o Achieves by managing staff; planning and evaluating department activities. o Initiates and coordinate goals, deadlines for department. Maintains the quality service and customer standards, analyzing and resolving customer service problems and recommending system improvement.

ASC Strategic LLC

May 2023 – Mar 2025

United States

Medalliance

We make sure to submit claims to insurance companies electronically and by mail on time. o Resolve billing issues with insurance companies and other payers and rebill right away. o Verify patient insurance coverage and obtain authorizations for procedures, diagnosis and office visits. o Review medical records to ensure proper coding. o Follow policies and procedures, and report compliance issues. o Familiar with HIPAA.

COLLECTIVE SOLUTIONS (CSR)

Nov 2022 – May 2023

Quezon City, Philippines

Customer Service Representative

Inbound and Outbound calls. o Follow-up through email, data entry and live chat. o Maintains the quality service and customer standards, analyzing and resolving customer service problems and recommending system improvements. o Preparation of inventory reports. o Scheduling service providers to assist customers.

CONCENTRIX PHILIPPINES CITIBANK (FRAUD ANALYST)

Jan 2022 – Oct 2022

Baguio, City

Fraud Analyst

financial transactions. o Identifying any fraudulent activity. o Monitor bank accounts. o Follow-up thru email, data entry and live chat.