My expertise includes handling inbound and outbound calls, email follow-ups, data entry, and live chat support. I'm good at resolving customer service issues, recommending system improvements, and scheduling service providers to enhance customer satisfaction.
In the healthcare sector, I manage insurance claims, verify patient coverage, obtain authorizations, and resolve billing issues promptly to ensure smooth reimbursements. Additionally, I prepare inventory and financial reports, maintaining accuracy and efficiency in all tasks.
I am detail-oriented, highly organized, and committed to delivering great service while optimizing workflows. My goal is to contribute to a team that values efficiency, customer satisfaction, and continuous improvement.
Experience
BUBBLE CAFE (ADMINISTRATIVE MANAGER)
May 2019 – Present
La Union Philippines
(ADMINISTRATIVE MANAGER)
Preparation of weekly and monthly reports.
o Achieves by managing staff; planning and evaluating department activities.
o Initiates and coordinate goals, deadlines for department.
Maintains the quality service and customer standards, analyzing and resolving customer service problems and recommending system improvement.
ASC Strategic LLC
May 2023 – Mar 2025
United States
Medalliance
We make sure to submit claims to insurance companies electronically and by mail on time.
o Resolve billing issues with insurance companies and other payers and rebill right away.
o Verify patient insurance coverage and obtain authorizations for procedures, diagnosis and office visits.
o Review medical records to ensure proper coding.
o Follow policies and procedures, and report compliance issues.
o Familiar with HIPAA.
COLLECTIVE SOLUTIONS (CSR)
Nov 2022 – May 2023
Quezon City, Philippines
Customer Service Representative
Inbound and Outbound calls.
o Follow-up through email, data entry and live chat.
o Maintains the quality service and customer standards, analyzing and resolving customer service problems and recommending system improvements.
o Preparation of inventory reports.
o Scheduling service providers to assist customers.
CONCENTRIX PHILIPPINES CITIBANK (FRAUD ANALYST)
Jan 2022 – Oct 2022
Baguio, City
Fraud Analyst
financial transactions.
o Identifying any fraudulent activity.
o Monitor bank accounts.
o Follow-up thru email, data entry and live chat.