Jerome Añonuevo

Experienced in Delivering Customer Support has a good understanding of Digital Payments including Withdrawal, Deposit Risk and Management

Message

Intro

Dubai, United Arab Emirates

Studied Business Administration major in Computer Application at Computer Arts and Technological College

Information Technology & Services

linkedin.com/in/jerome-a%C3%B1onuevo-389a4219b

Joined July 15, 2022

Skills

About

Outgoing and friendly Digital Payment Administrative and Technical Support Representative, Possessed a good understanding and a strong framework in KYC Operation, Risk and Fraud Management and customer service, data analysis and entry, collaborative management and Microsoft Office software.

Experience

Cyber Elements Information Technologies

Dec 2021 – Jul 2022

World Trade Center, Dubai UAE

Customer and Technical Support Specialist

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones regarding refunds, purchases not going through, account issues and updates. Assisted customers in identifying issues and explained solutions to restore service and functionality.

Evolve Outsourcing Solutions

Mar 2021 – Oct 2021

Philippines

Admin / IT and Payments Support Specialist

Japan Based BPO which handles Withdrawals and Deposit transaction through various types of Banks in Japan. Inspect withdrawal transactions of clients to optimize operations and reduce project lags. Execute KYC op. Checking the authenticity of documents filed (i.e. ID's, Utility bills, credit or other personal identifications)

Vape Republiq Distrubutions

Jun 2019 – Dec 2019

Philippines

Key Account Sales Executive

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Casa De Piedra Hotel Bed and Breakfast

Apr 2017 – May 2018

Philippines

Receptionist Cum Admin

Aggregated and prepared documentation and reports for office meetings, distribution and filing. Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation. Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Department of Social Welfare and Development

Jul 2015 – Aug 2015

Philippines

Data Encoder - Part time

Entering data from paper to a computer data entry system and reviewing data to make sure it's accurate before entering it in the system. Maintaining the data system and ensuring all information is correctly recorded

Education

Computer Arts and Technological College

Jun 2016 – May 2019

Bachelor of Science, Business Administration major in Computer Application