Jerwin Adaoag

Desktop Support | IT Help Desk | Tech Support

Message

Intro

Tarlac city, Philippines

Information Technology & Services

Joined September 15, 2022

Skills

Languages

English

Fluent

About

✅ With more than 7 years of experience handling Tickets, where come in through emails, chat, phone calls and formal requests. The IT ticket vary depending upon the request they typically including questions surrounding the Office 365, Outlook, OneDrive, Hardware and Sofware issue, Printer, browser issue, network drive, Windows Operating system, Wi-Fi, VPN etc.

Experience

DCX Technology

Nov 2021 – Sep 2022

Upper McKinley Rd, Taguig, 1630 Metro Manila

IT Help Desk

Incident Management · Active Directory · Computer Hardware Troubleshooting · Virtual Private Network (VPN) · Citrix Products · Ticketing Systems · Microsoft Office · Ticketing · Microsoft Outlook · Troubleshooting ·

Sutherland Global Services

Aug 2016 – Nov 2021

Ninoy Aquino Monument, IT Park II, Highway Tibag Barangay Rd, Tarlac City, 2300 Tarlac

Associate IT Help Desk

Remote Access · Customer Support · Mac · Incident Management · Microsoft OneDrive · Printer Support · Computer Hardware Troubleshooting · Virtual Private Network (VPN) · Ticketing Systems · Windows · Microsoft Office · Microsoft Outlook · Technical Support · Hardware · Help Desk Support · Office 365, Desktop Support

TechGeeks (Freelance)

Oct 2013 – Jun 2016

Philippines

Computer Technical Specialist

Computer Hardware · Software Installation · Remote Troubleshooting · Activations · Operating Systems · Software Updates · Remote Access · Computer Repair · Microsoft Office · Troubleshooting · Customer Service · Technical Support · Hardware