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Jesile Chua

Technical Support Agent

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Intro
Paranaque City, Philippines
Technical Support Representative at Sagility
Studied Major in Food Service Management at Marikina Polytechnic College
Studied Major in Information Technology at Pamantasan ng Lungsod ng Pasig
Joined April 2, 2025

Skills

Languages

English
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Fluent
Tagalog
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Native or Bilingual
About
I have a background in customer service, technical support, and the food industry, with experience as a customer service assistant, supervisor, and technical support representative. I am skilled in using Salesforce and Microsoft applications, and I hold a Bachelor’s degree in Industrial Technology, majoring in Food Service Management. I am interested in roles that involve customer service, problem-solving, and team collaboration, particularly in chat support and virtual assistance. I enjoy helping customers, providing solutions, and improving service processes. My strong sides include excellent communication skills, adaptability, attention to detail, and the ability to handle multiple tasks efficiently. I am also a quick learner and a team player who is dedicated to delivering high-quality service.
Experience
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Sagility
Oct 2023 – Present
Quezon City
Technical Support Representative
As a Technical Support Representative, I assist customers by troubleshooting technical issues, providing clear solutions, and ensuring a smooth user experience. With strong problem-solving skills and expertise in Salesforce and Microsoft applications, I efficiently handle inquiries, resolve concerns, and enhance customer satisfaction. My ability to adapt, communicate effectively, and deliver high-quality support makes me a valuable asset in any tech-driven environment.
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Mariwasa Siam Ceramics Inc
Jan 2022 – May 2023
Pasig city
Cashier Associate
As a Cashier Associate, I am responsible for providing excellent customer service by efficiently handling transactions, processing payments, and assisting customers with inquiries. I ensure accuracy in cash handling, maintain a clean and organized checkout area, and contribute to a smooth and pleasant shopping experience. My strong attention to detail, friendly attitude, and ability to work in a fast-paced environment make me an asset to the team.
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World Citi Colleges
Sep 2021 – Jan 2022
Antipolo City
Finance Associate
As a Finance Associate, I am responsible for handling financial transactions, maintaining accurate records, and ensuring compliance with company policies and industry regulations. I have strong analytical skills, attention to detail, and proficiency in financial software. My ability to manage invoices, process payments, and support financial reporting helps streamline operations and maintain financial accuracy. I am also committed to improving financial efficiency and supporting business growth through effective financial management.
Education
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Marikina Polytechnic College
May 2015 – Apr 2019
Bachelor in Industrial Technology, Major in Food Service Management
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Pamantasan ng Lungsod ng Pasig
May 2009 – Sep 2010
Bachelor in Science, Major in Information Technology