Jesile Chua, Technical Support Agent

About

I have a background in customer service, technical support, and the food industry, with experience as a customer service assistant, supervisor, and technical support representative. I am skilled in using Salesforce and Microsoft applications, and I hold a Bachelor’s degree in Industrial Technology, majoring in Food Service Management. I am interested in roles that involve customer service, problem-solving, and team collaboration, particularly in chat support and virtual assistance. I enjoy helping customers, providing solutions, and improving service processes. My strong sides include excellent communication skills, adaptability, attention to detail, and the ability to handle multiple tasks efficiently. I am also a quick learner and a team player who is dedicated to delivering high-quality service.

Experience

Sagility

Oct 2023 – Present

Quezon City

Technical Support Representative

As a Technical Support Representative, I assist customers by troubleshooting technical issues, providing clear solutions, and ensuring a smooth user experience. With strong problem-solving skills and expertise in Salesforce and Microsoft applications, I efficiently handle inquiries, resolve concerns, and enhance customer satisfaction. My ability to adapt, communicate effectively, and deliver high-quality support makes me a valuable asset in any tech-driven environment.

Mariwasa Siam Ceramics Inc

Jan 2022 – May 2023

Pasig city

Cashier Associate

As a Cashier Associate, I am responsible for providing excellent customer service by efficiently handling transactions, processing payments, and assisting customers with inquiries. I ensure accuracy in cash handling, maintain a clean and organized checkout area, and contribute to a smooth and pleasant shopping experience. My strong attention to detail, friendly attitude, and ability to work in a fast-paced environment make me an asset to the team.

World Citi Colleges

Sep 2021 – Jan 2022

Antipolo City

Finance Associate

As a Finance Associate, I am responsible for handling financial transactions, maintaining accurate records, and ensuring compliance with company policies and industry regulations. I have strong analytical skills, attention to detail, and proficiency in financial software. My ability to manage invoices, process payments, and support financial reporting helps streamline operations and maintain financial accuracy. I am also committed to improving financial efficiency and supporting business growth through effective financial management.

Education

Marikina Polytechnic College

May 2015 – Apr 2019

Bachelor in Industrial Technology, Major in Food Service Management

Pamantasan ng Lungsod ng Pasig

May 2009 – Sep 2010

Bachelor in Science, Major in Information Technology

Jesile Chua

Technical Support Agent

Skills

Languages