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Jessabel Rita

Live Chat and Email Representative

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Intro
Rodriguez, Philippines
Studied Office Management at Rizal Technological University
Joined April 2, 2025

Skills

Languages

English
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Fluent
About
Looking for a reliable and professional customer service expert to enhance your business? I specialize in delivering exceptional chat and email support, ensuring a seamless customer experience. With 8+ years in customer serviceโ€”5 years in face-to-face roles and 3 years providing remote chat & email supportโ€”I bring a customer-first approach, problem-solving skills, and a commitment to top-notch service. ๐Ÿ’ก What I Can Do for You: โœ” Live Chat & Email Support โ€“ Prompt, professional, and customer-friendly responses โœ” Customer Inquiry Handling โ€“ Resolving issues quickly to improve satisfaction โœ” Order Processing & Tracking โ€“ Assisting customers with purchases and updates โœ” Problem-Solving & Conflict Resolution โ€“ Addressing concerns with patience and efficiency โœ” Multitasking & Time Management โ€“ Managing multiple chats/emails with attention to detail ๐Ÿš€ Why Choose Me? ๐Ÿ”น 100% Customer-Focused โ€“ Your customers will feel heard and valued ๐Ÿ”น Strong Communication Skills โ€“ Clear, professional, and empathetic interactions ๐Ÿ”น Fast Learner โ€“ Can quickly adapt to new tools and systems ๐Ÿ”น Detail-Oriented & Organized โ€“ Ensuring every customer request is handled efficiently ๐Ÿ’ฌ Letโ€™s work together to provide top-tier support that keeps your customers happy and engaged!
Experience
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Sourcefit
Jan 2022 โ€“ Feb 2025
Remote
Chat and Email Rep
Specializes in delivering exceptional chat and email support, ensuring a seamless customer experience
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Metro Main Star Asia Corp
Jul 2016 โ€“ Oct 2021
Pasig City
Customer Service Asst
Responsible for ensuring a positive shopping experience by assisting customers with inquiries, purchases, and problem resolution. Serves as the first point of contact for customers, providing friendly and efficient service.
Education
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Rizal Technological University
Jan 2011 โ€“ Jan 2016
Bachelor of Science in Office Administration major in Office Managent, Office Management