Looking for a reliable and professional customer service expert to enhance your business? I specialize in delivering exceptional chat and email support, ensuring a seamless customer experience.
With 8+ years in customer serviceโ5 years in face-to-face roles and 3 years providing remote chat & email supportโI bring a customer-first approach, problem-solving skills, and a commitment to top-notch service.
๐ก What I Can Do for You:
โ Live Chat & Email Support โ Prompt, professional, and customer-friendly responses
โ Customer Inquiry Handling โ Resolving issues quickly to improve satisfaction
โ Order Processing & Tracking โ Assisting customers with purchases and updates
โ Problem-Solving & Conflict Resolution โ Addressing concerns with patience and efficiency
โ Multitasking & Time Management โ Managing multiple chats/emails with attention to detail
๐ Why Choose Me?
๐น 100% Customer-Focused โ Your customers will feel heard and valued
๐น Strong Communication Skills โ Clear, professional, and empathetic interactions
๐น Fast Learner โ Can quickly adapt to new tools and systems
๐น Detail-Oriented & Organized โ Ensuring every customer request is handled efficiently
๐ฌ Letโs work together to provide top-tier support that keeps your customers happy and engaged!
Experience
Sourcefit
Jan 2022 โ Feb 2025
Remote
Chat and Email Rep
Specializes in delivering exceptional chat and email support, ensuring a seamless customer experience
Metro Main Star Asia Corp
Jul 2016 โ Oct 2021
Pasig City
Customer Service Asst
Responsible for ensuring a positive shopping experience by assisting customers with inquiries, purchases, and problem resolution. Serves as the first point of contact for customers, providing friendly and efficient service.
Education
Rizal Technological University
Jan 2011 โ Jan 2016
Bachelor of Science in Office Administration major in Office Managent, Office Management