Jessabel Rita

Live Chat and Email Representative

Message

Intro

Rodriguez, Philippines

Studied Office Management at Rizal Technological University

Joined April 2, 2025

Skills

Languages

English

Fluent

About

Looking for a reliable and professional customer service expert to enhance your business? I specialize in delivering exceptional chat and email support, ensuring a seamless customer experience. With 8+ years in customer service—5 years in face-to-face roles and 3 years providing remote chat & email support—I bring a customer-first approach, problem-solving skills, and a commitment to top-notch service. 💡 What I Can Do for You: ✔ Live Chat & Email Support – Prompt, professional, and customer-friendly responses ✔ Customer Inquiry Handling – Resolving issues quickly to improve satisfaction ✔ Order Processing & Tracking – Assisting customers with purchases and updates ✔ Problem-Solving & Conflict Resolution – Addressing concerns with patience and efficiency ✔ Multitasking & Time Management – Managing multiple chats/emails with attention to detail 🚀 Why Choose Me? 🔹 100% Customer-Focused – Your customers will feel heard and valued 🔹 Strong Communication Skills – Clear, professional, and empathetic interactions 🔹 Fast Learner – Can quickly adapt to new tools and systems 🔹 Detail-Oriented & Organized – Ensuring every customer request is handled efficiently 💬 Let’s work together to provide top-tier support that keeps your customers happy and engaged!

Experience

Sourcefit

Jan 2022 – Feb 2025

Remote

Chat and Email Rep

Specializes in delivering exceptional chat and email support, ensuring a seamless customer experience

Metro Main Star Asia Corp

Jul 2016 – Oct 2021

Pasig City

Customer Service Asst

Responsible for ensuring a positive shopping experience by assisting customers with inquiries, purchases, and problem resolution. Serves as the first point of contact for customers, providing friendly and efficient service.

Education

Rizal Technological University

Jan 2011 – Jan 2016

Bachelor of Science in Office Administration major in Office Managent, Office Management