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Jessica Collins

Customer Service Representative

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Intro
Bristol, United States
Joined June 18, 2025

Skills

Languages

English
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Fluent
About
I am a Customer Service Representative with four years of experience. I have a strong attention to detail and strive for perfection in every task presented to me. During escalated calls, I make it a priority to listen to customers patiently and ensure they feel heard, which contributes to a satisfactory resolution. I take the initiative to meet and exceed expectations in all aspects of my work.
Experience
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Eastern Account Systems
Dec 2021 – Dec 2023
Brookfield, CT
Team Leader
- Led a team of 15 by monitoring calls, discussing weekly/monthly stats, and implementing ways on how to improve their success rate. - Conducted regular team meetings, coaching sessions, and performance reviews. - Resolved escalated customer disputes, reducing complaints and improving customer satisfaction when needed.
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Eastern Account Systems
Dec 2021 – Dec 2022
Brookfield, CT
Call Center Representative
- Communicated payment expectations and negotiated repayment options for overdue accounts via outbound calls. - Deescalated calls professionally and patiently, while still attempting to assist customers in setting up payment plans. - Successfully met or exceeded daily and weekly expected payment collections.