Jessica Flann , Client relations/retention specialist

About

As an experienced professional in higher education, I am excited to leverage my adaptability, quick learning skills, and passion for technology to make a meaningful transition into a dynamic field where innovation and customer satisfaction are paramount. Throughout my career in higher education, I have honed invaluable skills such as effective communication, problem-solving, and project management. These skills have not only allowed me to excel in a fast-paced environment but also to connect with individuals from diverse backgrounds. My ability to adapt to ever-evolving educational landscapes has prepared me for the rapidly changing world of technology and industry . One of my core strengths is my eagerness to embrace new technologies. I have always been an early adopter and consistently seek opportunities to integrate emerging tools and platforms into my work. Whether it’s exploring the latest software, leveraging data analytics, or utilizing online learning platforms to enhance student experiences, I thrive on staying ahead of the curve. My career transition to a private sector customer-based role aligns seamlessly with my innate curiosity and desire to help others. I am confident that my passion for technology and my ability to quickly learn and adapt will enable me to excel in delivering exceptional customer experiences and contributing to the success of any company.

Experience

University of Michigan Flint

Dec 2022 – Present

Flint MI

Academic Advisor

Advise potential and current students interested in the School of Nursing. This includes explaining the application process to the university, how credits transfer, steps to enrollment and the secondary application process to the School of Nursing. Proactively advise current students to ensure retention and graduation. Project lead for secondary program application process Utilize cross-department relationships to transition students from applicant to admitted BSN student Communicate complex procedures and policies to ensure student recruitment, retention, and success

Kettering University

May 2022 – Dec 2022

Flint MI

Associate Director Transfer Admissions

Advised prospective students regarding admissions and financial aid opportunities, resources, eligibility criteria, and application process. Managed transfer agreements, articulation guides, and partnerships with key intuitions. Streamlined community college transfer guides Created individualized transfer plans with students to ease the transfer process from one institution to another Utilized cross-campus relationships to increase student transfer options

St Clair County Community College

Jun 2018 – May 2022

Port Huron Mi

Director of Advising

Provided instrumental leadership with department budget, operating procedures, and overseeing academic advising staff. Ensured department success by providing unmatched service to all students, provided on-going staff training, and ensuring alignment with all policies, procedures, and practices. Ensured a seamless transition for customers to access advisor appointments by utilizing a new appointment booking software that allowed for remote work due to COVID 19 restrictions Delivered optimal academic advising services to create retention plans that involve proactive communication and use of data to reach out to students at risk of stopping out of a semester. Leveraged strong subject matter expertise to developing, correcting, and modifying advising plans to meet first-rate advising standards.

St Clair County Community College

Feb 2016 – Jun 2018

Port Huron MI

Advisor Career Coach

Provided dynamic and strategic assistance preparing students for future educational paths by encouraging learning exploration and persistence in the face of challenges. Established and managed strategies and roadmaps to successfully meet and exceed aggressive metrics by assisting students in overcoming problems impacting educational success. Improved client satisfaction and improved rankings in the annual surveys by transitioning from transactional customer interactions to relationship building customer interactions. Met and exceeded expectations of the VP of Student Services by improving the results of daily student surveys from 2017 to 2020

St Clair County Community College

Jan 2009 – Feb 2016

Port Huron MI

Financial Aid Officer

Leveraged strong critical thinking, organizational, mathematical, analytical, and financial leadership skills to meet federal and school requirements with detailed student records and progress reporting. Met client-defined expectations by translating educational terminology and complex processes into simple instructions students can easily understand and use. Garnered 200+ unique applications for the first year of implementation, leading to more efficient use of time and resources of the Financial Aid Office by implementing scholarship software and educating staff members, board members, and students of new processes within four months. Presented complex financial aid process to new students and parents at local high schools in an non-threatening, empathetic, and compassionate matter while maintaining federal and state regulations and guidelines

Education

Central Michigan University

Master of Science Administration , Leadership

University of Michigan Flint

Bachelor of Business Administration , Marketing

Jessica Flann

Client relations/retention specialist

Skills

Languages