I have a lot of experience in various industries around customer experience with expertise in customer service, project management, and communication across multiple channels. I’m confident I would be a great asset as a team member.
Having always been in a position in the frontlines of business over the last decade, I’ve grown through all my interactions with customers and developing customer relationships. With a systematic approach of active listening, problem-solving, and effectively communicating what can be done to the customer—I’m able to resolve customer issues while leaving the customer satisfied and happier each time. Extremely meticulous, I value efficiency. It shows everywhere from daily tasks to documentation. My planning abilities and time management skills have been established over time, allowing a quick and effective transition period where I can hit the ground running. Most importantly, I value learning from others and working collaboratively to ensure that my professional impact is achieved and intentional.
Experience
GORILLAS
Jun 2021 – Sep 2021
New York, NY
Customer Experience Technician/Driver Support Coordinator
• Conducted live chats with customers to resolve real-time order issues and communicated with warehouses in support of a grocery delivery start-up.
• Leveraged the Freshdesk email ticket system to support warehouse employees with issues related to scheduling, onboarding, and HR, liaising with other teams in an escalation process and advising employees on company policies, resolving 250 tickets/week.
• Executed special projects including drafting chat bot responses, creating a Notion page for drivers, updating company policies, COVID tracking, safety incident reporting, and real-time weather monitoring for warehouse closures.
