Jessica Tresvalles, Customer Service Representative/Admin Assistant/General VA

About

Hi, I'm Jessica Tresvalles — a dedicated Customer Support Specialist, Executive Assistant, and former Mathematics Teacher with over 6 years of combined experience. I’ve spent 3 years in the BPO industry providing top-tier customer service through chat, email, and voice support. I also have a year of experience as an Executive Assistant and Appointment Setter, where I handled schedules, communications, and back-end operations for business owners. Before that, I spent nearly 3 years as a Mathematics Teacher, developing strong communication, planning, and reporting skills. This background gives me a unique ability to simplify complex tasks and stay organized under pressure. I'm also proficient in platforms such as Go High Level, Square CRM, Microsoft Office, Google Workspace, and more. Whether it's managing clients, streamlining administrative processes, or supporting business growth—I bring professionalism, adaptability, and a genuine passion for helping others succeed. Let’s work together to bring efficient, friendly, and results-driven support to your business!

Experience

Oozapalooza Slime Craft Studio

Jan 2024 – May 2025

Las Vegas Nevada, USA

Appointment Setter/Executive Assistant

In my role as a Sales and Customer Relations Specialist, I was responsible for building and maintaining relationships with schools, camps, churches, YMCAs, Boys and Girls Clubs, and similar organizations to promote field trip services. I managed follow-up communication with individual customers who expressed interest through lead forms, providing personalized support and guiding them through the booking process. Alongside this, I also served as an Executive Assistant, handling administrative tasks, managing schedules, organizing documents, and ensuring smooth day-to-day operations. This dual role allowed me to sharpen my skills in client relations, sales coordination, and executive-level support—all within a remote work environment.

VXI Global Holdings

Nov 2023 – Mar 2025

Pasay, Philippines

Chat Support Representative

I worked as a Chat Support Representative for Temu, a retail account, where I assisted customers via chat and email with inquiries related to their orders. My responsibilities included resolving order issues, handling fraud concerns, processing price adjustments when applicable, and ensuring a smooth customer experience. I was later promoted to Subject Matter Expert, where I supported new hires by guiding them through various processes, demonstrating my expertise, leadership, and commitment to service excellence.

Inspiro

Jan 2023 – Jul 2023

Mandaluyong, Philippines

Customer Service Representative

I worked as a Customer Service Representative for Boost Mobile, a telecommunications account, where I specialized in troubleshooting phone-related issues such as messaging, voicemail, call connectivity, and internet services. I also assisted customers in selecting the right devices, plan upgrades, and managing their purchases to ensure a seamless experience. I was recognized as a top performer for two consecutive months due to my commitment to delivering exceptional service. In addition to my core responsibilities, I supported my team by providing process guidance and ensuring accurate timekeeping for work hours, showcasing my leadership, attention to detail, and team collaboration skills.

Alorica Philippines

Jun 2021 – Nov 2022

Pasay, Philippines

Customer Experience Agent

I worked as a Customer Service Representative for Macy's and Bloomingdale’s, where I provided exceptional support across various channels and was later promoted to Subject Matter Expert, recognizing my product knowledge, leadership, and ability to assist in training and mentoring new team members.

Kumon Philippines

Jul 2018 – Apr 2021

Marikina, Philippines

Assistant Instructor (Mathematics)

As a Mathematics Teacher, I consistently communicated student progress to parents, ensuring transparency and collaboration. I developed individualized learning plans to meet—and exceed—grade-level targets, monitored monthly progress through detailed reports, and proactively prepared learning materials and worksheets tailored to each student’s evolving needs.

Education

APEC School

Jul 2016 – Jun 2018

Senior High School, Accountancy Business and Management

Jessica Tresvalles

Customer Service Representative/Admin Assistant/General VA

Skills

Languages