• Proactively ensured a consistent approach was being applied across the organisation.
• Establishing accurate information was being obtained from clients for third party verification and compliance.
• Managed expectations of clients and provided professional service at all times.
• Assessment of client information and certifying that all client information is being managed alongside General Data Protection Regulations (GDPR).
• Contacting and receiving calls from Consumers to handle complaints, concerns and discrepancies.
• Was the designated person to contact on all high level complaints within the organisation.
• Provided support to other team members through meetings and overall knowledge sharing.
• Carrying out weekly competency assessments on members of the team.
• Working to deadlines and maintaining work of a high standard.
