Jesus Carreño

About

I have experience in front office duties, such as check-in, check out, reservations, call center duties, concierge service, rooms controller, and personalized customer service, and executive personal assistance. My experience in Hospitality is my pride because I have worked in the best hotels in the Caribbean, with great teammates always learning new things each day and sharing what I learned with time and effort. I am proficient in managing multiple priorities and improving our opportunity areas. I was trained in administrative coordination and logistics between departments, negotiation, conflict resolution, sales, travel and reservations management, strong written and verbal communication skills, ability to display strong self-initiative and support my teammates. I am the type of person that always aims for perfection but recognizing that we have opportunity areas and work hard to be better, and in the last four years, I have had the opportunity to arrange at least once a year; a three months trip to the Netherlands and learn from different cultures because traveling has been the most rewarding experience.

Experience

Force Medical Supply/ Social Scene

Feb 2019 – Present

Remotely

Executive Assistant VR

I work for a company based in Chicago, Us. via remotely since 2019 and allowed me to adapt to different environments and new opportunities, as well i have learned multiple skills and i am capable of handling different project simultaneously and in an efficient way. My multiple task includes: -Marketing campaign development -Customer Service care -Email campaign and inbox follow up -Executive personal assistance -Research -Travel Reservations -Complaints follow up -Hubspot and CRM

Excellence Riviera Cancun

Aug 2018 – Feb 2019

Cancun, Quintana Roo

Club Manager

I worked for the Excellence brand in the VIP department, I managed a team of 6 concierge/receptionist, and was in charge of giving our customer a pleasant experience and connect with them to create loyal customers. My multiple task includes: -4 diamonds Standars -5 Stars Standars -Front desk management -Check in -Check out -Sales (Upgrades, Tours, restaurants) -Suites Controller -VIP guest management -Schedule arrangement -Complaint follow up -Team supervision -Training -Reservations

Hyatt Ziva Cancun

Aug 2017 – Apr 2018

Cancun, Quintana Roo

Front Desk Agent/ Rooms controller

During my time in Hyatt Ziva i started my position as a Front Desk agent, and due to my learning skill and dedication i became the second Rooms Controller and was trained to manage complaints and opportunity areas that help me to develop my strategic thinking and conflict resolution. My task list includes: -Check in -Check out -Guest Service -Reservations -Rooms arrangement -Concierge service in the VIP Area: Turquesa -Night shift supervision -Administrative task -Complaint follow up

Education

Universidad de Sotavento

Jan 2006 – Feb 2011

Bachelor of Architecture, Architecture

Skills

Languages