Jevaughn Grant, Dedicated corporate professional with five plus years in Finance, Customer Service and Corporate Communications.

About

My name is Jevaughn Grant, I am 21 years of age, I am a goal oriented and self-motivated individual. I enjoy working in teams to achieve a desired outcome. My work interest is to provide exceptional service to customers and client which builds meaningful and long-lasting relationships. My strong sides would be Effective Communication and Adaptability.

Experience

RHAND Credit Union

Feb 2022 – Jul 2022

Port of Spain, Trinidad and Tobago

Temp Clerk

• Assisting members by scheduling loan appointments, applications. • Liaising with external collectors to confirm payments made by members. • Assisting Recoveries Officers with rescheduling and the amalgamating of members accounts with relevant software. • Assisting with preparation of correspondence to third party institutions (attorneys, Insurance Companies) / Liaising with Banks on matters. • Actively markets and cross sells the products and services offered by the Credit Union. Actively promotes new initiatives, promotions, etc.. • Providing basic financial counseling to members. • Responding to member queries via email, telephone, face to face, and resolving any queries in a thorough and consistent manner. • Maintaining the member filing system including distributing files, monitoring and tracking files in circulation outside of member records vault. • Proved successful working within tight deadlines and fast-paced atmosphere. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Ministry of Public Utilities

Feb 2019 – Feb 2021

One Alexandra Place, Alexandra Street, St. Clair, Trinidad

Communications Officer

• Assisted in managing the previous and current Minister’s & ministry’s Facebook & Instagram social media platforms to promote and foster public engagement. • Established and maintained relationships with mainstream news organizations and reporters to support communications objectives. • Prepared, organized and managed project schedules to produce deliverables and meet deadlines. • Photography- Captured and edited all ministry related events & updated the respective social media platforms. • Graphic Design. (Adobe Photoshop + Illustrator) • Facilitated meetings, edited and presented Power Point presentations. • Assisted the Head of Protocol with events such as: Trinidad & Tobago Energy Conference and Tradeshow, Bmobile’s 5G Launch & AMCHAM’s HSSE Conference & Exhibition. • Identified problems and executing strategic solutions. • Worked with communications team to drive internal promotion of ministry programs, initiatives, guiding principles, missions & outreaches.

PIPS Personal Image Photo Studio

Sep 2018 – Dec 2018

Trinidad & Tobago

Customer Service Representative / Administrative Assistant

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Offered advice and assistance to customers, paying attention to special needs or wants. • Responded to customer requests for products, services and company information. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Handled calls signing up new customers, retrieving customer data, presenting relevant product information.

Education

Trinity College, Maraval

Sep 2013 – Jun 2018

CXC/CSEC Diploma (Highschool Diploma)

Jevaughn Grant

Dedicated corporate professional with five plus years in Finance, Customer Service and Corporate Communications.

Skills

Languages