My name is John, I am writing in to express my interest in joining your organization as a fraud data analyst. I had over a year experience as a senior fraud data analyst where I handled fraud reviews, escalation tickets and fraud sweeps in Microsoft Azure space. I was also the global SME in pacteraedge and had agents from APAC, EU, MX under my care. As an SME, I had to do weekly management reporting on agents performance, conduct trainings for agents who were not performing within KPI and new hire training.
I feel my profile would fit this role and would be glad to hear more about your organization and this role from you.
Please feel free to reach me anytime.
Experience
PacteraEdge
Jan 2021 – Feb 2022
Singapore
Senior Fraud Data Analyst
Responsible for coordinating and implementing business process between
global sites (Mexico, Estonia, Singapore, Malaysia and New Zealand)
Monitoring/reporting on SLA and quality globally
Providing regional training and maintaining agents' quality expectations
Providing and implementing training programs for new hires and agents
Identifying fraud patterns and decisioning on cases with accuracy
Successfully onboarded and trained 2 batches of agents regionally.
Led a team of 15 agents in APAC and NZ
