Joan E

About

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options with excellent communication and problem-solving abilities.

Experience

Loadsmart

Aug 2021 – Jan 2022

Chicago

Customer Success Support

• Provided Administrative Support • Assisted in organization of virtual meetings and trainings. • Facilitated rolling and prompt rescheduling of appointments. • Expedited sales. • Liaised with several departments to ensure the satisfaction of our customers. • Took inbound calls and placed outbound calls to facilitate customer satisfaction were necessary. • Forced Email queues on salesforce as needed to ensure timely response. • Assisted with fixing discrepancies for billing. • Demonstrated the ability to balance working with people from diverse global communities.

Nedeke Paediatrics

Nov 2019 – Jun 2021

Uyo, Akwa Ibom State

Administrative Manager

• Assisted customers by answering questions and fulfilling requests. • Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors. • Built effective training and coaching strategies to optimize team performance. • Recorded expenses and maintained accounting records. • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. • Processed POS transactions, including checks, cash and credit purchases or refunds. • Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics. • Resolved escalated customer disputes with special actions such as discounts.

Aiiburtel Nigeria

Feb 2018 – Sep 2019

Uyo

Client Service Lead

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution. • Interacted with clients on regular basis to quickly alleviate issues and provide project updates. • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. • Received all inbound calls and Mails. Sorted and responded to them accurately and on time. • Mentored departmental team, boosting efficiency, success and morale among employees.

Education

Madonna University

Oct 2010 – Sep 2014

Bsc Public Health , Public Health

Skills

Languages