Joana Violante, Looking for a job as a virtual assistant, HR field or content writer

About

As an aspiring content writer, my passion lies in organization, as it enhances efficiency, reduces stress, and safeguards vital information from being misplaced. Continuously seeking innovative ways to streamline daily tasks and keeping abreast of emerging technologies excites me. I relish engaging in discussions about transforming and enhancing workplaces and personal life. Connecting with diverse individuals, immersing myself in various cultures, and embracing constant learning are aspects that bring me immense joy and fulfillment.

Experience

AppFollow

Nov 2022 – Present

Portugal

Technical Customer Support

1. Proactive, detail-oriented with a proven track record of delivering exceptional results 2. Using strong communication skills, adept at managing client concerns and inquiries 3. Commitment to providing top-notch customer service to AppFollow's clientele 4. Efficient and highly-organized with a talent for prioritizing and resolving customer issues quickly and effectively 5. Ability to provide clear and concise technical assistance to AppFollow's diverse user base 6. Ability to take complex technical concepts and explain them in a way that is accessible to users of all technical levels 7. Skilled in producing comprehensive documentation that supports the users ongoing use of the platform 8. Developing documentation to fill knowledge gaps, ensuring that all members of the team have the tools they need to excel 9. Creating both internal and external clear, concise, and user-friendly documentation that is easy to understand and implement 10. Using Zendesk, Guru, Asana, and Slack to manage customer support inquiries, streamline workflow, and enhance team collaboration 11. Using Zoom to conduct virtual meetings and trainings with clients and team members 12. Experienced in using Google Suite to create and share documentation and collaborate with colleagues 13. Demonstrated ability to quickly learn and adapt to new technologies and software applications 14. Expert in leveraging a wide range of digital tools and platforms to provide efficient and effective customer support services 15. Collaborative team player with experience working cross-functionally with sales, customer success and product teams to ensure the best outcomes for our customers 16. Communicating with internal stakeholders to share user feedback and improve the product's overall performance 17. Effective at collaborating with the sales team to understand customer needs and ensure they receive the appropriate level of support 18. Help clients with platform updates and API requests

Codacy

Jun 2022 – Present

Portugal

Technical Support Engineer

- Research, diagnose, troubleshoot and identify solutions to resolve customer issues using the platform - Troubleshoot technical issues (account setup, integration, amongst others) - Talk clients through a series of actions so they can fix a technical issue on their end - Escalate unresolved issues to appropriate internal teams - Provide timely feedback to customers - Document technical knowledge for the support team - Identify and assist in developing enhancement opportunities through innovation Zendesk, Intercom, Jira

Wit Software

Jan 2022 – May 2022

Coimbra, Portugal

Associate Quality Controller

Quality assurance on an app for an Angolan telecommunications company.

Phase2

Sep 2021 – Dec 2021

Zurich, Remote from Portugal

IT Talent Acquisition Specialist

Lookout for talent in the tech area (mainly developers) for European startups, through LinkedIn Recruiter and internal applications

Notify

Sep 2017 – Apr 2021

Coimbra, Portugal

Senior Technical Account Manager / Customer Success Manager / Pior: Internship

Creation on landing pages for email gathering. Newsletter scheduling and segmentation. Main Activities - Client account management with the internal platforms (B2B - SaaS) - Monitoring of client’s marketing email deliverability & content improvement - Quality assurance on multiple marketing campaigns and websites - Quality assurance and feature specification of internal platforms - Weekly reporting on client accounts and performance analysis - Administration of client SQL Databases, with frequent updates and exports for analysis purpose - Documentation creation in order to facilitate the knowledge of teams with the internal platforms - Direct contact with developers, to facilitate the relationship between the client and the company's platforms - Creation of marketing campaigns, using HTML, CSS and Javascript - Campaign testing

Education

CRIAP

Jul 2023 – Present

Post-grad, HR management

University of Coimbra

Sep 2010 – Aug 2015

Bachelor, Sciences of Education

Joana Violante

Looking for a job as a virtual assistant, HR field or content writer

Skills

Languages