Joanna Marie Lee, Freelancer

About

Sales and customer service professional with 10+years of experience supporting business development, outbound sales and customer relationships. Skilled in achieving sales targets, dealing with complicated customer problems, and using CRM tools such as Zendesk, Pipedrive, and Zoho CRM to improve efficiency. Dedicated to amazing service and growing a business in a dynamic environment. Seeking to apply my skills and knowledge to help a progressive organization in achieving its goals keeping customer success at the top.

Experience

Remove Digital

Feb 2023 – Feb 2025

Remote

Business Development Manager

• Driving outbound sales, closed high dollar deals, and exceeded revenue goals. • Analyzed emerging trends in the market, gives recommended solutions on product improvements. • Oversaw online brand presence, tracking mentions and executing tactics to improve overall customer sentiment. • Customized solutions to increase retention and satisfaction of clients • Followed up on outstanding customer queries Assisted with recruitment of new starters • Developed the skills of team members who ultimately enhanced personal and team-wide sales performance.

TPG Telecom

Nov 2017 – Feb 2023

Ortigas, Pasig

Outbound Sales | SME

• Performed both initial and follow-up sales calls, strengthening consumer bond and increasing retention. • Achieved and surpassed sales targets year after year as one of the top performers. • For the relevant productive days, after-hours and weekend only sales strategies and ended up basically a necessity of client and booking. • Helped other team members with best sales practices, improving team efficiency.

Fyxed Maintenance - APM Help

Aug 2021 – May 2022

Remote - US Client

Senior Maintenance Specialist

• Managed the Property management maintenance of operations and ensured industry standard practices are followed. • Handled screening applicants and addressing tenant concerns. • Responsible for financial operations such as rent collection and financial reporting. • Resolved property concerns to achieve effective day by day operations.

TELEPERFOMANCE

Jul 2016 – Aug 2017

Greenfield, Mandaluyong

Customer Service and Sales Specialist for Telstra

• Delivered exceptional customer service, quickly answering questions and resolving issues. • Accurately processed service requests, orders, and applications. • Achieved upselling and cross-selling of services leading to revenue and customer satisfaction • Kept the professional, sensitive react as to customers. • Dealt with large numbers of customer inquiries, cementing a smooth customer journey.

Sitel Philippines

Sep 2013 – Mar 2016

One Julia Vargas

Customer Service Representative

- Manage large amounts of incoming phone calls - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents

Education

University of the East

Jun 2009 – May 2013

Bachelor of Science (BS), Hotel and Restaurant Management

Joanna Marie Lee

Freelancer

Skills

Languages