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Joanne Robles

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Muscat , Oman
Studied Financial Management at ABE International Business College
Consumer Services
Joined December 27, 2022
About
An accomplished and integrity-driven Sales professional with an impeccable record for integrity and ethical standards with over 14 years of professional experience in a dynamic environment. She has solid customer-handling skills by applying tact and diplomacy in challenging situations. Possesses deep knowledge of Customer Service policies & procedures and the ability to use them in an organizational setting. Adept at retail operations and conducting detailed market analysis, competitor benchmarking and merchandising. Determined to assist in ensuring seamless daily operations and offer experience exceeding the company's expectations. Ability to deepen relationships while meeting and exceeding established goals whiles staying within regulatory compliance. Exceptional team leader committed to providing high-quality and value-based operations readiness and enhanced internal controls, empowering teams to execute projects delivering results & supporting revenue-generating goals. Excels in a dynamic, high-growth entrepreneurial environment.
Experience
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ANZ Banking Group Limited
Jun 2021 – Apr 2022
Philippines
Client Services Officer
👉🏻 Responsible for following up with customers through outbound calls/email communication regarding pending information needed for initial troubleshooting. 👉🏻 Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security. 👉🏻 Research, identify, and resolve customer complaints using applicable software. 👉🏻 Guide clients through troubleshooting, navigating the site, or using the products or services. 👉🏻 Advise customers by providing information on products and assist the customer in making selections by building customer confidence; offering suggestions and opinions. 👉🏻 Answer a high volume of inbound calls and collect the necessary information to create a service request ticket. 👉🏻 Established workflow processes, monitored daily productivity, and implemented modifications, improving personnel efficiency by 20%. 👉🏻 Ensured that clients received the highest level of operational customer service. Scored 80% in a quarterly customer satisfaction survey. 👉🏻 Ensure operational risk or loss is mitigated and negative client impact and experience are kept to a minimum.
Education
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ABE International Business College
Jun 2010 – Apr 2014
BS Business Administration , Financial Management
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