With over a decade of experience in the reservations department, I have developed a comprehensive skill set in customer service and reservation management. I began my career as a reservations agent for three years, where I honed my ability to handle inquiries via phone and email. For the past five years, I have served as a supervisor, leading a team and ensuring high standards of service, all while based in Thailand.
In the last two years, I have successfully transitioned to remote work. I am proficient in various property management systems, including Amadues, Opera and Zoho, and have extensive experience with other OTA tools. My responsibilities include managing guest inquiries, processing reservations and cancellations, billing invoices, and fulfilling special requests. I am committed to providing exceptional service and enhancing the guest experience.
