Jocelyn Otárola Solano

About

Versatile and fast learner business executive with 7+ years of experience in Shared Services Centers, specialized in accounts payable, taxes, financial processes, database management and R2R GL Account, working for multinational and local companies. Commitment in building strong customers relationships by listening peoples needs.

Experience

Amazon2

Dec 2020 – Present

San Jose Costa Rica

AP Team Lead–FinOps, Accts Payable: LATAM Region

Act as a quality controller across all aspects of AP functions to ensure consistency in the execution of the procedures Identify, work on and propose continuous system and process improvements to enhance services delivery to Amazon stakeholders Work closely with the accounts payables manager to set and control performance targets, teamwork plans, and mitigate identified risk areas Ensure SLA compliance through KPIs Active member of Lift Affinity group participating in weekly meetings in order to help the different populations across FinOps to reach the next level by developing their soft skills Assist with day to day AP transactions as required Distribute work between analysts and control its completion Provide accurate and timely support on urgent payment requests Identify training gaps and address them Create and maintain AP related documentation Support productivity reporting (Dashboard) on a monthly basis that allows for work drivers, and productivity Active role on coordinating engagement activities such as: Q2 FinCom non-BR team building, team breakfast, farewell of teammates due to transition to other roles or departments Career development and growth opportunities: develop internally employees, by promoting career conversations (1:1s) and trainings

Pfizer

Mar 2017 – Dec 2020

San Jose Costa Rica

R2R GL Accountant: Peru, Ecuador and Bolivia

Perform Balance Sheet account reconciliations before due date and follow up open items to ensure aging items are properly addressed Support team to identify opportunities and participant projects to improve existing process to improve compliance and efficiency Responsible for performing the day- to-day general ledger operation work Support period end close to ensure a timely and accurate submission. Monthly calculation and manual journal entry execution of free-goods for cost and sales Report and manual journal entry execution of quarterly provision for Future returns Quarterly execution of Allowance for Doubtful Accounts Support to develop effective working relationships with key stakeholders to maximize customer service and meet Service Level Agreements Support internal and external audit Monthly execution of Revenue Recognition accruals Amortization Deferred Income Tax quarterly entry on SAP Inter-company manual allocations of expenses for colleagues from one country that are working for another country Process improvement for free goods monthly accrual Several interaction with HR team to perform different payroll entries required on SAP and to correctly handle quarterly reconciliations

Fiserv.com

Nov 2015 – Mar 2017

San Jose Costa Rica

Accounts payable analyst Urgent team (AP Tier II)

Prepare manual journal entries of urgent expenses on SAP such as Taxes, Utilities, Legal, Board of Directors Conciliation of payments of Telecom services to ensure that information is correct, and payments were executed on time Analysis of correct accounting information to prepare journal entries of customer’s refunds on system AMEX card payment entry in SAP Execution of journal entries on SAP of educational reimbursement to ensure that expenses were correctly registered in corresponding cost centers Process AP Invoice flow through accounts payable system (SAP) Process check request cases in SAP analyzing correct accounting information Scanning process, contacting end user’s or vendors Update request of vendor information Reverse of documents posted with wrong information Fulfill daily audit requests

Education

EUDE (European Business School)

Sep 2021 – Sep 2022

Master of Business administration-MBA Project Management, Business administration-Project Management

ULACIT (Universidad Latino-americana de Ciencia y Tecnología)

Jan 2016 – Dec 2017

Licentiate Degree in Business Administration, Business administration

Jocelyn Otárola Solano

Skills

Languages