Joel Zia Gill

Customer Service & Live Chat Support

Message

Intro

United States

Studied Journalism & Psychology at University of the Punjab

Studied Civics and Education at Govt. College for Boys Model Town Lahore

Studied Science at St. Franciscan Boys High School

Joined July 10, 2023

Skills

Languages

English

Advanced

Urdu

Native or Bilingual

Punjabi

Native or Bilingual

About

Hello, and thank you for visiting my profile! I'm a dedicated and experienced Customer Support Representative with a passion for providing exceptional service. With over four years of hands-on experience in both traditional customer support and live chat support, I have honed my skills to ensure every customer interaction is a positive and memorable one. Why Choose Me: I am driven by a genuine passion for helping people and solving problems. My years of experience in customer support, both traditional and live chat, have equipped me with the skills to handle diverse customer needs effectively. I am adept at navigating challenging situations with empathy and professionalism, and I thrive in a fast-paced environment. My commitment to continuous improvement ensures that I stay up-to-date with industry best practices and evolving customer expectations. I am confident in my ability to make a positive impact on your customer support team and contribute to the success of your organization. If you're looking for a dedicated and experienced Customer Support Representative with a proven track record of delivering exceptional service, please don't hesitate to reach out. I look forward to connecting with you and discussing how I can contribute to your team's success.

Experience

Infinito Hub Solutions ltd.

Mar 2020 – May 2023

Lahore, Punjab, Pakistan

Customer Service Representative & Operations Lead

I have served as a Dispatcher & Customer Service Representative for various UK Based Clientes. I have also promoted as a Operations Lead in this company during my tenure.

Mindbridge Pvt ltd.

Jan 2019 – Mar 2020

Lahore, Punjab, Pakistan

Customer and Backend Support Executive

I have worked as customer support executive for Uber Eats project. Later I was promoted for another project for Delivery Hero (Middle East & GCC) for Dispatch and Backend Support Executive.

Education

University of the Punjab

Apr 2021 – Aug 2023

BA (2years ADP) Journalism & Psychology, Journalism & Psychology

Govt. College for Boys Model Town Lahore

Apr 2019 – Apr 2020

FA , Civics and Education

St. Franciscan Boys High School

Apr 2013 – Apr 2014

Matriculation, Science