Joey Cordon

Customer Experience Manager

Message

Intro

Silang, Philippines

Studied Business Administration at Ateneo De Manila University

Studied Business Management at Ateneo De Manila University

Consumer Services

Joined April 4, 2023

Skills

Languages

English

Native or Bilingual

Tagalog

Native or Bilingual

About

If you're looking for someone with almost 17 years of experience in Customer Experience Management, Customer Service, Business Development, and Administrative Support, then look no further! I'm your guy! With a passion for providing top-notch customer service and a keen eye for business development opportunities, I've spent the better part of my career making sure that customers not only receive excellent service but also leave feeling satisfied and happy. And let's be honest, who doesn't love a satisfied and happy customer? But I'm not all business, all the time. I like to infuse a bit of fun into my work, because let's face it, life's too short to be serious all the time. So if you're looking for someone who can get the job done and have a good time doing it, then I'm your perfect match!

Experience

Bin There TX

Oct 2022 – Apr 2023

Texas, USA

Customer Experience Manager

• Provide customer/technical support via phone, email, and chat to customers/users. • Communicate with customers regarding updates and changes to our products and services. • Handle escalated customer issues and complaints with professionalism and urgency • Develop and maintain knowledge of our products and services to effectively troubleshoot and resolve customer issues. • Document and track customer interactions and resolutions in the CRM system. • Analyze customer support data to identify areas for improvement and implement solutions.

Education

Ateneo De Manila University

Jun 2015 – May 2017

MBA, Business Administration

Ateneo De Manila University

Jun 2005 – Apr 2009

Business Management, Business Management