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Joey Cordon

Customer Experience Manager

Silang, Philippines
Studied Business Administration at Ateneo De Manila University
Studied Business Management at Ateneo De Manila University
Consumer Services
Joined April 4, 2023



Native or Bilingual
Native or Bilingual
If you're looking for someone with almost 17 years of experience in Customer Experience Management, Customer Service, Business Development, and Administrative Support, then look no further! I'm your guy! With a passion for providing top-notch customer service and a keen eye for business development opportunities, I've spent the better part of my career making sure that customers not only receive excellent service but also leave feeling satisfied and happy. And let's be honest, who doesn't love a satisfied and happy customer? But I'm not all business, all the time. I like to infuse a bit of fun into my work, because let's face it, life's too short to be serious all the time. So if you're looking for someone who can get the job done and have a good time doing it, then I'm your perfect match!
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Bin There TX
Oct 2022 – Apr 2023
Texas, USA
Customer Experience Manager
• Provide customer/technical support via phone, email, and chat to customers/users. • Communicate with customers regarding updates and changes to our products and services. • Handle escalated customer issues and complaints with professionalism and urgency • Develop and maintain knowledge of our products and services to effectively troubleshoot and resolve customer issues. • Document and track customer interactions and resolutions in the CRM system. • Analyze customer support data to identify areas for improvement and implement solutions.
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Ateneo De Manila University
Jun 2015 – May 2017
MBA, Business Administration
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Ateneo De Manila University
Jun 2005 – Apr 2009
Business Management, Business Management