Looking to assist in the customer experience for any company or website. I always want to make sure people have the best experience they can. I have 1 1/2 years experience working in customer service experience, high-stress situations, and a team-building environment.
Experience
Panera Bread
Feb 2022 – Jun 2023
Cypress, TX, USA
Trainer/Team Lead
- Train new employees on procedures, rules, customer service, etc.
- Manage workers while on shift, verify employees are following rules and procedures
- Collaborate with managers to enforce rules or improve management of the store
- Lead team to success, working multiple positions (drive-thru/line cook/front cashier) throughout a shift to pick up slack
- Answering phone calls about different orders, checking order list on company computer
- Making sure customers are satisfied and helping customers who need assistance in any area of the store
