Joey Monjardin, Sales Force Excellence, Customer Success

About

More than 30 years of experience acquired from different business fields Summary salesforce excellence, customer experience, information management, sales support, accounting, inventory, system implementation and project management. Dedicated in helping the team improve performance through coaching, customer engagements, customer satisfaction, segmentation and targeting and sales operation

Experience

Boehringer Ingelheim Animal Health Philippines, Inc.

Jul 2019 – Dec 2024

Makati

Commercial Excellence Manager

• Consistently maintaining and improving dashboards for qualitative KPI performance of the sales team and providing regular insight update and training thereby having 2nd highest overall performance in the region • Collaborated with Marketing and Technical team in improving KPI dashboards on product launches to meet business goals thereby attaining 100% performance vs target and 95% customer satisfaction based on customer feedback • Establish improvements in customer value management by segmenting and targeting top potential accounts thereby helping sales achievement of ave. 105% vs target for 5 years • Improve customer engagement proficiency to 96% by driving coaching frequency to 50% of days in field, providing regular insight and guidance to the sale team • Successfully conducted field force certification having 95% passing in sales representatives by conducting regular training and appropriate changes on training module on customer engagement • Improve database completion and update on accounts and calls to 100% by doing a regular review and coordination on the needed updates • Improve processing of quarterly and annual incentives for field force and technical team by automating incentive calculation from previous manual calculation thereby crediting their incentives

Merial Philippines, Inc.

Sep 1999 – Dec 2018

Makati

IS Officer

• Managed and supported sales activities by updating and maintaining dashboard and providing insights on KPIs to support sales decision on a monthly basis • Provided regular training on users on different platforms, CRM for the salesrep, ERP to the office based users making sure 100% of users are up-to-date on platform usage • Successfully passed audit review having minor findings every 3 years • Implemented an automated sales ordering system thereby eliminating manual sales order encoding and increasing efficiency by lessening order processing time due to automation • Improve database completion and update on accounts and calls to 100% by doing a regular review and coordination on the needed updates • Supported Incident management with 90% of issues resolved within the day and 100% on the next 2 days • Managed, processed and 100% crediting of the sales incentive for field

Fila Philippines, Inc.

Feb 1999 – Aug 1999

Quezon City

MIS Manager

• Led the implementation of the company’s computerized accounting system making financial reporting more efficient and accessible reducing manual and reporting time by 30% • Led the improvement and updating of the company’s data warehouses using SQL tool optimizing ETL processes reducing processing time by 40% • Oversaw the planning and upgrade of the network infrastructure to cater to the company’s needs and growth thereby minimizing downtime by 30% and increasing network speed by 100%

Clark Systems Corporation

Feb 1998 – Jan 1999

Pampanga

Senior Systems Analyst

• Led the business analysis and case study of the following leading to an approval for development o Contract and Approval Monitoring o Inventory and Supply Requisition System • Directed and coordinated a team from requirements interpretation, development and testing ensuring timely delivery and less error as regular coordination and communication with users are taken into consideration

Empire East Land Holdings, Inc.

Sep 1996 – Jan 1998

Makati

Systems Analyst

• Part of the team that developed and implemented the Credit and Collection System thereby facilitating analysis and monitoring of customer receivables • Analyzed development progress and coordinated efforts to ensure on-time delivery of system solutions via a close coordination and update with stakeholders, reducing project delays and enhancing overall project efficiency • Directed cross-functional efforts to develop and finalize user requirements by validating requirements with users, reducing development cycle time by 20% and boosting system performance by 25%, which contributed to a 30% increase in user satisfaction • Designed and executed comprehensive end-user training sessions with detailed system documentation by adopting priority and needs of users resulting in quicker user adoption and reduction in post-launch support needs by 25%

All Asia Capital and Trust Corporation

Jul 1994 – Aug 1996

Makati

Programmer

• Part of the team that developed and updated  Stock Monitoring System (developed)  Treasury Bond Monitoring System (updated) • Gathered and document user requirements of other department • Oversee other programmers task completion and testing • Provided user acceptance test scripts • Document user training manuals and provide user training

Business Staffing Management, Inc.

Jun 1992 – Jun 1994

Makati

Programmer

• Translated the user requirements into application • Assisted users in their database maintenance

Education

Polytechnic University of the Philippines

Jun 1988 – Mar 1992

Bachelor in Science in Computer Data Processing Management, Computer Management

Joey Monjardin

Sales Force Excellence, Customer Success

Skills

Languages