John Schriver, Customer Service Representative

Select Medical

Jul 2023 – Present

Camp Hill, PA

Customer Service Team Lead

In this position I work with multiple departments to ensure the patients experience from first appointment to closing of their case is as hassle free as possible. I oversee audits of 1st and 2nd level representatives to ensure accuracy along with adherence to policies/HIPAA. I report issues directly to my supervisor or manager in order to draw attention or extra effort with struggling areas of our team. We handle payment collections from patients, internal company issued refunds, and service ticket submissions to review patient insurance inquiries.

Highmark Health

Aug 2019 – Jun 2022

Camp Hill, PA

Customer Service Representative

• Assist members in determining their benefits • Assist in directing members towards the proper channels for claim appeals • Complete audits of incorrectly filed claims • Dictate notations for member interactions into a system for proper filing and access in later use • Using various Microsoft products and internal computer systems seamlessly flow from one task to another

Cracker Barrel

Dec 2010 – Jun 2018

Carlisle, PA

Shift Lead/Grill Cook

• Demonstrated strong customer service skills while discussing the menu and assist in creating a pleasurable dining experience. • Provided prompt and upbeat service in a fast-paced environment. • Responsible for maintaining a smooth operating shift by monitoring employee tasks and guest satisfaction.

The Loop Pizza Grille

Jan 2017 – Aug 2017

Jacksonville, FL

Assistant Manager

• Provided prompt and upbeat service in a fast-paced environment. • Responsible for taking payments and upholding the organization of the cash register. • Took responsibility for employee training, assisted in creating schedules, and maintained financial records at the end of shifts.

Olive Garden

Jan 2015 – Aug 2016

Mechanicsburg, PA

Bartender/To-Go Specialist

• Created rapport with customers while assisting with their understanding of the menu and ingredients in each dish. • Created a pleasurable dining experience for both in-house customers and customers ordering take out. • Provided prompt and upbeat service in a fast-paced environment. • Responsible for taking payments and upholding the organization of the cash register. • Responsible for inventory of the bar and to-go area.

John Schriver

Customer Service Representative

Skills

Languages