John Sosa, Mechanic

Best Buy

Nov 2022 – Jun 2024

Best Buy Joe battle El Paso

Warehouse associate/customer service

Duties and Responsibilities: Answering Customer Inquiries: Providing information about products, services, pricing, and policies. Resolving Customer Issues: Addressing complaints, technical problems, and other concerns in a timely and efficient manner. Taking Orders and Processing Transactions: Handling orders, payments, and billing inquiries. Maintaining Customer Records: Keeping accurate records of customer interactions and transactions. Providing Excellent Customer Service: Maintaining a positive and helpful attitude, even in challenging situations. Following Company Procedures: Adhering to established protocols and guidelines for customer service interactions. Identifying Upselling and Cross-selling Opportunities: Suggesting additional products or services that may benefit the customer. Skills and Qualifications: Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing. Active Listening: Ability to attentively listen to customer concerns and understand their needs. Problem-Solving Skills: Ability to identify and resolve customer issues efficiently. Empathy and Patience: Ability to understand and relate to customer emotions and remain patient in challenging situations. Adaptability: Ability to adjust to changing situations and customer needs. Computer Skills: Proficiency in using CRM software and other relevant computer applications. Product Knowledge: Understanding of the company's products and services.

John Sosa

Mechanic

Skills

Languages