Automotive technician student moving to mechanical engineering and architectural studies. Looking for a job opportunity to apply my skills as a customer service specialist that can allow me to move up. I am skilled in many fields and can adapt accordingly when needed.
Experience
Shamaley ford
Jun 2024 – Present
El paso Shamaley Ford
Technician
Many of my tasks include routine automotive maintenance tasks such as lubricating and inspecting vehicles, including oil changes, tire rotations, and fluid checks, while also diagnosing, repairing, and maintaining vehicles to ensure they meet quality standards and are ready for sale, including performing inspections, addressing mechanical issues, and preparing vehicles for customer delivery.
Best Buy
Nov 2022 – Jun 2024
Best Buy Joe battle El Paso
Warehouse associate/customer service
Duties and Responsibilities:
Answering Customer Inquiries: Providing information about products, services, pricing, and policies.
Resolving Customer Issues: Addressing complaints, technical problems, and other concerns in a timely and efficient manner.
Taking Orders and Processing Transactions: Handling orders, payments, and billing inquiries.
Maintaining Customer Records: Keeping accurate records of customer interactions and transactions.
Providing Excellent Customer Service: Maintaining a positive and helpful attitude, even in challenging situations.
Following Company Procedures: Adhering to established protocols and guidelines for customer service interactions.
Identifying Upselling and Cross-selling Opportunities: Suggesting additional products or services that may benefit the customer.
Skills and Qualifications:
Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
Active Listening: Ability to attentively listen to customer concerns and understand their needs.
Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.
Empathy and Patience: Ability to understand and relate to customer emotions and remain patient in challenging situations.
Adaptability: Ability to adjust to changing situations and customer needs.
Computer Skills: Proficiency in using CRM software and other relevant computer applications.
Product Knowledge: Understanding of the company's products and services.