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John Edrick Lora

Assistant Manager

Taguig, Philippines
Assistant Manager at Legato Technical Industries
Consumer Services
Joined October 9, 2022



Native or Bilingual
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Legato Technical Industries
May 2020 – Present
Alliance Global Tower, Taguig
Assistant Manager
Main responsibility is to complete Team Lead Deliverables such as; but not limited to: - Coaching - Completing Audit per Associate - Complete ADP/ LILO of every associate under my bucket - Attend Process improvement call - General completion of tasks and eLearn for all my associated including other team - Approval for Service desk tickets - Unlimited support not just for product but also for Clerical and administrative. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide solutions. - Support problem identification. - Advise users on appropriate course of action. - Monitor issues from start to resolution. - Escalate, if needed, unresolved problems to a higher level of support.