John Edward Belarmino

Message

Intro

Philippines

Team Manager at Fusion

Studied Nursing at San Pedro College

Studied High School at Ateneo de Davao

Joined September 1, 2020

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

To shortly introduce myself, I am a dedicated and self-driven individual with a strong determination to succeed and perform excellent work. I have worked as a Customer Service Agent at eBay for more than 3 years combined and am therefore skilled in various aspects of this job. I excel at providing high standard customer service to maximize customer satisfaction, managing customer calls, chats and emails using Salesforce / Zendesk, creating and implementing new procedures and processes, and executing various administrative tasks. On top of that, I am offering exceptional critical thinking skills and the important ability to work and perform well in team environments.

Experience

Fusion

Feb 2022 – Present

Cebu City

Team Manager

Managing a team of customer agents supporting a US health insurance account handling claims.

Upwork

Jan 2020 – Jan 2022

Remote

Virtual Assistant / Freelancer

Virtual assistant / freelancer on various clients and projects. Working remotely during this due to the pandemic.

ePerformax

Aug 2015 – Dec 2019

Cebu City

Customer Support / Team Leader

Handling Chat, Emails and Phones for the account eBay - and handling a team focused on eCommerce support.

Education

San Pedro College

Jun 2008 – Mar 2010

Nursing - Undergraduate, Nursing

Ateneo de Davao

Jun 2005 – Mar 2008

High School, High School