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John Jayson Lachica

Customer Service Representative (Non-Voice)

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Intro
Antipolo, Philippines
Studied at La Salle College of Antipolo
Consumer Services
Joined April 3, 2025

Skills

Languages

English
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Intermediate
Tagalog
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Native or Bilingual
About
Dedicated and detail-oriented customer service professional with over 7 years of experience in non-voice support roles. Skilled in handling email, chat, and CRM-based inquiries, specializing in payment troubleshooting, game knowledge support, and customer satisfaction. Adept at multitasking, problem-solving, and ensuring a seamless customer experience.
Experience
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IGG Philippines Corp.
Feb 2015 – Nov 2021
UNIT 2805 One Corporate Center Meralco Ave. Cor. Doña Julia Vargas Ave. Ortigas Center, Pasig City
Customer Service Representative (Non-Voice)
Managed customer inquiries efficiently via chat, email, and CRM platforms Provided technical assistance and payment issue resolutions to ensure a smooth gaming experience. Developed expertise in game-related concerns, account management, and fraud detection. Maintained an average 90%+ customer satisfaction rating by delivering clear and effective responses.
Education
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La Salle College of Antipolo
Jun 2007 – Apr 2012
High School Diploma