Dedicated and detail-oriented customer service professional with over
7 years of experience in non-voice support roles. Skilled in handling
email, chat, and CRM-based inquiries, specializing in payment
troubleshooting, game knowledge support, and customer satisfaction.
Adept at multitasking, problem-solving, and ensuring a seamless
customer experience.
Experience
IGG Philippines Corp.
Feb 2015 – Nov 2021
UNIT 2805 One Corporate Center Meralco Ave. Cor. Doña Julia Vargas Ave. Ortigas Center, Pasig City
Customer Service Representative (Non-Voice)
Managed customer inquiries efficiently via chat, email, and CRM platforms
Provided technical assistance and payment issue resolutions to ensure a smooth
gaming experience.
Developed expertise in game-related concerns, account management, and
fraud detection.
Maintained an average 90%+ customer satisfaction rating by delivering clear
and effective responses.