John Jayson Lachica

Customer Service Representative (Non-Voice)

Message

Intro

Antipolo, Philippines

Studied at La Salle College of Antipolo

Consumer Services

Joined April 3, 2025

Skills

Languages

English

Intermediate

Tagalog

Native or Bilingual

About

Dedicated and detail-oriented customer service professional with over 7 years of experience in non-voice support roles. Skilled in handling email, chat, and CRM-based inquiries, specializing in payment troubleshooting, game knowledge support, and customer satisfaction. Adept at multitasking, problem-solving, and ensuring a seamless customer experience.

Experience

IGG Philippines Corp.

Feb 2015 – Nov 2021

UNIT 2805 One Corporate Center Meralco Ave. Cor. Doña Julia Vargas Ave. Ortigas Center, Pasig City

Customer Service Representative (Non-Voice)

Managed customer inquiries efficiently via chat, email, and CRM platforms Provided technical assistance and payment issue resolutions to ensure a smooth gaming experience. Developed expertise in game-related concerns, account management, and fraud detection. Maintained an average 90%+ customer satisfaction rating by delivering clear and effective responses.

Education

La Salle College of Antipolo

Jun 2007 – Apr 2012

High School Diploma