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JOHN NICOLI ROMBAOA

Customer Service Representative

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Intro
Dagupan, Philippines
Joined April 20, 2025

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English
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Fluent
About
My name is John Nicoli Rombaoa, and I bring over a decade of diverse professional experience, particularly in customer service, operations, and technical support. I’m passionate about helping people and ensuring that every customer interaction is positive and productive. Work Interests: I'm highly interested in roles where I can directly interact with customers, solve problems, and contribute to a smooth and satisfying client experience. I enjoy fast-paced environments and am always looking for opportunities to grow, learn new tools, and take on challenges that improve team efficiency and customer satisfaction. Strong Sides: Excellent Communication: I’m confident in both written and verbal communication, ensuring clarity, empathy, and professionalism in every interaction. Customer-Centric Mindset: Whether working in insurance, call centers, or tech support, I always prioritize customer satisfaction and go the extra mile to resolve issues. Team Player: I work well with others, thrive in collaborative environments, and love supporting team success. Adaptability: I’ve worked in various industries, so I can adjust quickly to new processes and systems. Tech Proficiency: I’m comfortable using tools like Intercom, Slack, Google Workspace, and CRM platforms—skills that help streamline tasks and enhance service quality. Positive Attitude: I bring energy, enthusiasm, and a genuine smile to work every day. I believe a good mood is contagious and can positively impact coworkers and customers alike. I'm looking for a role where I can continue to build strong relationships with customers, support business operations, and be part of a team that values positivity, reliability, and quality service.
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Experience
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homeaglow
Jun 2023 – Apr 2025
Philippines
Operation Associate
At Homeaglow, I served as an Operations Associate responsible for supporting both customers and cleaners to ensure seamless scheduling and top-tier service delivery. My role involved direct communication, efficient coordination, and prompt problem-solving to enhance the overall client experience. Key Responsibilities: Responded to customer inquiries regarding booking, scheduling, and service concerns through email and chat support. Assisted clients in finding and scheduling professional cleaners based on their preferences and availability. Managed cleaner assignments, ensuring the right match between client needs and cleaner availability. Confirmed upcoming appointments with both customers and cleaners to minimize no-shows and improve reliability. Resolved service-related issues promptly and professionally to maintain customer satisfaction. Collaborated with team members using tools such as Intercom, Google Workspace, and Slack to ensure smooth operations. This role allowed me to strengthen my customer service, communication, and multitasking skills while contributing to a mission of making home cleaning easy, reliable, and accessible.
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AFNI
Dec 2020 – Dec 2023
Philippines
Insurance Service Representative
As an Insurance Service Representative, I was the primary point of contact for clients, assisting them with a variety of insurance-related concerns and ensuring their policies met their evolving needs. My role required strong attention to detail, excellent customer service skills, and the ability to communicate complex information in a clear, friendly manner. Key Responsibilities: Handled customer inquiries regarding policy coverage, billing issues, and account updates. Processed policy modifications such as adding dependents, updating information, and adjusting coverage. Collected client payments and provided receipts and documentation for their records. Informed clients about ongoing promotions, new services, and policy enhancements. Maintained accurate and up-to-date customer records to ensure seamless service and compliance. Worked closely with team members to meet performance goals and deliver exceptional client support. This role helped me develop deep knowledge of insurance products and sharpened my ability to assist customers with care, accuracy, and professionalism
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Concentrix Global Services GmbH
Apr 2019 – Dec 2020
Philippines
Call Center Agent Billing Department
At Concentrix, I worked as a Call Center Agent supporting SiriusXM customers, focusing on billing concerns, account management, and basic technical support. I was part of a high-performing team that prioritized customer satisfaction and efficiency. Key Responsibilities: Assisted customers with billing inquiries, payment issues, and account adjustments. Processed payments over the phone and ensured proper documentation of transactions. Provided basic troubleshooting for satellite radio and streaming service concerns. Educated customers about current promotions and new service features. Maintained a friendly and professional tone, even in high-pressure or escalated situations. Achieved recognition as one of the Top 10 agents of the month for performance and customer satisfaction. This experience strengthened my problem-solving abilities, communication skills, and ability to thrive in a fast-paced, target-driven environment.