John Paul Panisa, Virtual Assistant

About

I am someone who genuinely enjoys staying organized, helping people, and making sure tasks are completed accurately and on time. Over the past few years, I’ve gained experience in customer service, administrative support, and handling day-to-day operations in fast-paced environments. These experiences helped me become more adaptable, detail-oriented, and confident when working with different systems and people. What interests me most about remote work is the opportunity to contribute to a team while continuously learning and improving my skills. I enjoy roles that involve organization, communication, data management, and supporting daily operations because I like being someone the team can rely on. I’m also comfortable using spreadsheets, online tools, and digital platforms, and I learn new processes quickly. One of my strongest qualities is my work ethic. I pay close attention to details, follow instructions carefully, and always aim to produce quality work. I’m dependable, patient, and able to work independently while maintaining professionalism and a positive attitude. I also value clear communication and teamwork, and I always do my best to create a smooth and productive working environment.

Experience

AdvancePro Technologies

Nov 2023 – Mar 2026

Canada ( Remote)

Operations Excellence Specialist

• Managed client onboarding schedules, emails, and system setup for inventory software users. • Assisted customers in managing SKU, stock levels, and system navigation. • Coordinated with internal support teams to resolve client issues, improving response efficiency. • Maintained accurate records and updated CRM systems with client data and activities. • Conducted research and created reports to support business and operational decisions.

Actriv Healthcare

Sep 2022 – Sep 2023

US ( Remote )

Employment Recruite

• Led the full-cycle recruitment process from sourcing to onboarding, optimizing the candidate experience, and aligning with organizational goals. • Managed candidate pipelines efficiently, utilizing metrics to refine and enhance recruitment practices. • Conducted interviews and evaluations to ensure alignment with company culture and operational standards, improving hire quality. • Supported recruitment tasks through effective communication and coordination with hiring managers, ensuring timely scheduling of interviews. • Executed strategy for candidate outreach via social media channels, increasing engagement with prospective employees.

Transcom Worldwide

Sep 2014 – Apr 2022

Bacolod City

Customer Retention Specialist

• Handled inbound and outbound calls focused on customer retention and satisfaction. • Resolved billing, service, and product concerns for cable, mobile, and internet services. • Applied retention strategies to reduce cancellations and improve customer loyalty. • Maintained performance metrics including customer satisfaction and resolution time. • Documented all interactions accurately in system tools.

Education

Coliego San Agustin Bacolod

May 2011 – May 2014

Bachelor, Computer Science

General

Job Categories

Help & Support

General

Job Categories

Help & Support

John Paul Panisa

Virtual Assistant

Skills

Languages